Ahhhh there is indeed a green tag on the box that says 3C was upside down and I misread it, thanks!The SKU number for the Ruipro 8k cable is: SNAOC21V101A_"x", where "x" is the cable length. Ruipro does not have different SKU numbers for their 8k, 8k Gen-3, or 8k Gen-3B/C. The Gen 3 cables will have a green tag on the cable body and box that indicates Gen-3, Gen-3/B, or Gen-3/C.
Where was that from? I asked and they’re only giving postage off (so about £20).Well guys, thanks for the replies. In the end I contacted Ruipro and straight-up asked for a discount on the 15m Ruipro 8k cable and they very kindly sent me a 20% discount code... so in the end I got one including shipping for 180 EUR (£154). They could easily just have told me no, but I guess they are making a good profit margin on these and have some flexibility to make some customers happy.
The feedback from buyers for both the cable performance and the customer service of Ruipro are pretty much all excellent which gives me a lot of comfort. I shall report back when I receive it and get it up and running.
I just contacted Ruipro_DE directly as I bought from Amazon Germany (Im based in Europe). I guess they were feeling generous.Where was that from? I asked and they’re only giving postage off (so about £20).
That's what I like about Ruipro. They do seem care about their customers and will go above and beyond at times to help them out and keep them happy.I just contacted Ruipro_DE directly as I bought from Amazon Germany (Im based in Europe). I guess they were feeling generous.
It is a known problem with older version of Ruipro, to fix it they released Gen3/C.Just had a good experience with Ruipro.
I bought a Ruipro 8K 15m cable in 2019, the green one with black text on the connectors. All this while, I was running 4k/24Hz RGB/4:4:4, 12bit (~13+Gbps) and it was ok. Part number SNAOC21V101A_15.
I recently upgraded my projector to a JVC NZ8 and GPU to a 3060Ti and tried running 4k/60Hz RGB/4:4:4, 12bit (24+Gbps) and it just couldn't do it.
So I emailed Ruipro support, explained the problem and sent them pictures of my original box with the barcode etc. Not sure if they'll respond....
To my surprise, that same day, I got a reply from Thomas and he said to send my address and phone number and they'll have a replacement cable shipped to me within a week!
In 4 days, I received a new 15m cable, same part number but this one was labelled "Gen3/C" with the green and red text on the connectors. Plugged it and it does 4K/120Hz RGB/4:4:4 12bit! So happy now!
Excellent customer support from Ruipro!
Ruipro had issues with reliable components from one of their vendors and unfortunately a lot of those cables were released. Once they changed suppliers, and did some internal changes, Gen3/C was released, and they have improved even more on the current iteration of 3/C. What bothered me is that Ruipro uses the same product code within the same product line so it was confusing for the customer as to which cable they had based on the product code alone (Gen3, 3/A, 3/C) and the only way you could tell was to purchase the cable and look at the marking on the box or the little green tag on the cable. I've pointed that out to them, along with some other nit-picks so they are aware of that.It is a known problem with older version of Ruipro, to fix it they released Gen3/C.