Is my ‘new’ (Vodafone contract) Huawei Mate 20 Pro a refurb/return phone?

Discussion in 'Mobile Phones Forum' started by bruce-leroy, May 16, 2019.

  1. bruce-leroy

    bruce-leroy
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    Hi,

    On Monday, I agreed a new 24 month contract for the aforementioned phone with vodafone retentions. This morning, it arrived via DPD.

    I have several issues with this ‘new’ phone that do not sit comfortable with me and feels more than a little “off.”

    Firstly it arrived, not in an official Huawei factory sealed box, but in a plain box with Vodafone red and white branding/logo on it. I have never known a new phone to come in a plain box before so looked online, and it appears that it goes as far back as 2014!

    B17663D8-DE19-4719-953B-662B20C3F27D.jpeg My phone in a plain box

    Re: plain white box for new phone? - Community home

    The above thread suggests that they were re-conditioned/return phones, so just further fuels my suspicions! Also, why would it not come in the original box (apart from apparently buying in bulk according to the thread in the voda forum).

    The other thing that causes concern is that there is no screen protecting/transparent sticker on the front or back of this phone. Looking at YouTube unboxing type reviews, those Huawei mate 20 pros had those stickers on the front and back.

    I’m just really unhappy with the whole situation. The plain box and packaging doesn’t hold the phone in place properly; it moves and rattles all over the place. The new SIM card just came thrown inside the bag rather than in an card wallet like they always used to.

    My nephew and wife’s friend has this phone and they both came for them in the original factory box and packaging (albeit on a different network).

    Has anyone else on here experienced this recently with vodafone upgrades?

    I’m taking it to the vodafone shop tomorrow as I’m not happy to accept the current phone - I’m paying a lot of money over the 24 months. It really does feel like a phone that someone has returned in the cooling off period and they’ve repacked it in a vodafone box, and sent it to me. :(

    Before I take it back, is there a way to prove that the phone sent to me is a brand new phone (not refurb or return)?
     
  2. Bl4ckGryph0n

    Bl4ckGryph0n
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    If you aren’t happy just send it back. Plenty of contracts out there. Just get one where you are happy. It’s not worth the niggles. Their loss and move on.
     
  3. bruce-leroy

    bruce-leroy
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    I went to the vodafone shop and they swapped it for an officially boxed (sealed) phone. :)
     
  4. Bl4ckGryph0n

    Bl4ckGryph0n
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    Nice one, I like a happy ending :)
     

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