Grrr....Sorry if this is a long winded winge but I'm curious to know if its worth compaining to SKY. Talk about lousy service. My SKY+ box packed up while I was away on holiday and my lodger has to get SKY round to look at it. The box wouldn't record, you couldn't view any recordings, and the box kept going into standby. Anyway the guy comes round says "duh no wonder its packed up , its not plugged into the phoneline...." (never heard that one before).
When he comes back to replace the box the guy:
- Carelessly pulls the AV rack in which the SKY box sits forward so hard it yanks out a number of speaker cables from my AV amp, even snapping the screw-in connection to a banana plug
- Loosens one of the component video connections from the AV amp so the DVD picture loses all colour in the picture
If that wasn't bad enough, he then plonks the new box in and doesn't bother setting ANY of the installer options i.e.
- Left the aspect ratio at 4:3 (er...mate..theres a huge great big widescreen plasma tv on the wall)
- Didn't set the optical output to dolby digital (but he did plug in the optical cable)
- Didn't reconnect the RF2 ouput that was connected to the old box to distribute SKY to the kitchen, nor power up the RF2 outlet.
So my lodger was left with SKY showing the wrong shaped picture, no dolby digital sound on movies, one rear speaker cable broken, the centre speaker cable unplugged and DVDs unwatchable due to the loose fitting component cable and no SKY in the kitchen.
Is this typical of the service you can expect ? In the end everything was fixable but I was livid when I got back from holiday. Is it worth complaining to SKY - what are they likely to do ?
Smartie
When he comes back to replace the box the guy:
- Carelessly pulls the AV rack in which the SKY box sits forward so hard it yanks out a number of speaker cables from my AV amp, even snapping the screw-in connection to a banana plug
- Loosens one of the component video connections from the AV amp so the DVD picture loses all colour in the picture
If that wasn't bad enough, he then plonks the new box in and doesn't bother setting ANY of the installer options i.e.
- Left the aspect ratio at 4:3 (er...mate..theres a huge great big widescreen plasma tv on the wall)
- Didn't set the optical output to dolby digital (but he did plug in the optical cable)
- Didn't reconnect the RF2 ouput that was connected to the old box to distribute SKY to the kitchen, nor power up the RF2 outlet.
So my lodger was left with SKY showing the wrong shaped picture, no dolby digital sound on movies, one rear speaker cable broken, the centre speaker cable unplugged and DVDs unwatchable due to the loose fitting component cable and no SKY in the kitchen.
Is this typical of the service you can expect ? In the end everything was fixable but I was livid when I got back from holiday. Is it worth complaining to SKY - what are they likely to do ?
Smartie