hi,there i have dealt with them i ordered a Samsung ws32z308p slimfit tv, they were out of stock and told me 3 to 4 weeks delivery which i thought yeah ok. The delivery driver came on a monday morning and nobody was here so i had it delivered the following day, i got the despatch confirmation from them 2 days later which they needn't had botherd, anyway the tv was a nightmare so it was returned to them at their expense. I phoned them to verify that they had recieved it back and for my refund and they said yes they had got it back and would give me a full refund, it took 6 calls and 2 weeks to get my money back. At the moment i am waiting for delivery of a Samsung LE32R41BDX which i ordered 2 weeks ago, i have phoned them on several occasions to see if they have had stock in and all i seem to get is they will be in next week we get stock from Samsung on Mondays,Tuesdays and Fridays and thats about it. So really its upto you if you buy from them. Hope this helps.