Ipod touch broke after only 3 days!

Discussion in 'Headphones, Earphones & Portable Music' started by dougan, Jul 29, 2012.

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  1. dougan

    dougan
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    My 11 year old Son got a new ipod touch on Thursday. Today, Sunday, he dropped it, resulting in the power button being jammed in, I am not sure of the best way to try to fix it.

    Do I try to open it up and void the warranty after only 3 days, or do I send it back to apple for repair? If so how much would it cost?

    A very expensive accident on my sons part!
     
  2. Steven

    Steven
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    In a case? Not that it matters now

    Take it to Apple, if you get lucky they may well switch it for free. It happens, not the first to drop an iPod / iPhone. Alternatively they may ask for a contribution

    Only after that is exhausted should you think of possible diy remedies!
     
  3. dougan

    dougan
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    The case was being delivered today! We told him not to take it outside untill it arrived, but boys will be boys!
    We bought in Tesco's, don't know if that makes a difference?
     
  4. bpsmith

    bpsmith
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    Take it back to Tesco's first and explain that you opened the box and the power button is jammed. If its 3 says old they should swap it. Short of that, try Apple directly in one of their Stores before opening..
     
  5. Barrovian

    Barrovian
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    Can't condone this:nono: what sort of lesson does that give? That it's ok to lie about something to get what you want? Why should Tesco (and ultimately customers, including you) have to foot the bill for someone else's carelessness.
     
  6. bpsmith

    bpsmith
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    What I said is factual! I said "tell them you opened the box and the power button is jammed". Both factual bits of information. Never did I say "the power button was jammed when I opened the box". Lecture over!
     
  7. Barrovian

    Barrovian
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    Yes, but you're still misleading Tesco as to how the power button became jammed in the first place. Its one thing to open the box and find it jammed from the off, but to open the box, use it, drop it and that causes it to jam and then try to pass it off as faulty on delivery is still wrong.
     
  8. bpsmith

    bpsmith
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    It's surely up to Tesco to ask if it was faulty when opened? If not then they have not done their job right.
     
  9. Barrovian

    Barrovian
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    At the end of the day, it's up to the OP to decide which course of action to take. He asked for advice. We both gave differing opinions.
     
  10. bpsmith

    bpsmith
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    Yup. No arguments there.

    End of discussion. Friends? :)
     
  11. Barrovian

    Barrovian
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    Absolutely. Certainly not worth falling out over. :)
    Cheers.
     
  12. bpsmith

    bpsmith
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    Love playing Devil's Advocate, sorry. ;-)
     

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