iPlayer on Fire TV

vaderag

Active Member
I've just purchased a Fire TV Cube to upgrade my 4k stick and I'm having real issues on iPlayer

The iPlayer app has only just been updated so I'm trying to work out if this is an issue with my new cube or simply a but in the new app

Basically I'll start playing something and within the first few seconds to minutes (it changes) it'll pause.
Sometimes I can just resume and see a brief resolution drop, but sometimes it's will completely mess up and act as if I've watched the entire program giving me the next button

It does this on pretty much everything on iPlayer, and sometimes incessantly

Anyone else experiencing this?
 

vaderag

Active Member
Looks like it may be a known issue

Still not convinced it's not the Cube since I'm having all sorts of funky behaviour with it...
 

atmoscinema

Active Member
I have the Fire TV Cube.

One of the main reasons i bought it recently, was that the BBC support it for iPlayer UHD playback.

I have just discovered today, that it plays back UHD bitrate on my 1080p Sony tv @ up to 31mbps, nice.

Still not a fan of the DOG's though. Even the new smaller one does't line up on content, especially BBC Sport.

Thus, i don't really use it for iPlayer that much and haven't noticed any more buffering than normal.

YouTube HDR content looks great though, better than Prime content and the only box i know of, apart from the MacBook, that seems to do it for me, bonus.
 

kbfern

Distinguished Member
4k Firestick Max which was on offer last week for £39 will do BBC i-player in UHD where the standard current 4k firestick won't.
 

Hoku

Active Member
FWIW, iPlayer is working faultlessly on my Fire TV cube.
 

Hoku

Active Member
Does that include HLG HDR on iPlayer UHD ?
My comment was referring to the pause glitch mentioned by Vaderag.

I use a 1080p projector so I don’t need HDR or UHD.
 

Number6

Standard Member
Just got a FireTV cube in the Prime Day sale. Having major issues with UHD / HDR / HLG content, either doesn't play at all or a stream will kick in for 20 seconds and then cuts to black (which sets off the LGs "no display detected" mode). Sometimes signal comes back, sometimes it doesn't. Any ideas what's going on?

Forcing standard definition in the settings has fixed it but now obviously lost all the benefits of HD / 4K HDR.
 

vaderag

Active Member
Just got a FireTV cube in the Prime Day sale. Having major issues with UHD / HDR / HLG content, either doesn't play at all or a stream will kick in for 20 seconds and then cuts to black (which sets off the LGs "no display detected" mode). Sometimes signal comes back, sometimes it doesn't. Any ideas what's going on?

Forcing standard definition in the settings has fixed it but now obviously lost all the benefits of HD / 4K HDR.
YES - Another person!

I have been arguing with BBC that this is an issue for MONTHS...
See the comment thread here - you are not alone...

You can fix it (temporarily) by switching from Automatic res to fixed resolution (4k 60 fixed will work), but that setting will reset itself at some point too

The issue is exclusive to iPlayer but they don't want to take responsibility, instead blaming Amazon...

I suggest you reach out to iPlayer support to raise this issue, I have literally provided them every troubleshooting step, every log, videos, feedback etc and they say they can't replicate.
The only way this is going to get solved is with noise...
 

Number6

Standard Member
Very interesting. Can confirm switching the fire TV cubes main setting to 2160p 60hz also fixed it as well (as does setting iPlayer app to only display in SD) and can confirm that Fire TV Cube doesn't store this setting indefinitely for some unknown reason.

Definitely an iPlayer + Amazon problem but very repeatable and obvious cause of display modes not aligning.

That link you sent also has people reporting "buffering" issues which is 100% a different issue. Maybe the iPlayer support people got confused that this is a a display issue not a connectivity/ cache issue?

What's the best way of reaching them?
 

vaderag

Active Member
Very interesting. Can confirm switching the fire TV cubes main setting to 2160p 60hz also fixed it as well (as does setting iPlayer app to only display in SD) and can confirm that Fire TV Cube doesn't store this setting indefinitely for some unknown reason.

Definitely an iPlayer + Amazon problem but very repeatable and obvious cause of display modes not aligning.

That link you sent also has people reporting "buffering" issues which is 100% a different issue. Maybe the iPlayer support people got confused that this is a a display issue not a connectivity/ cache issue?

What's the best way of reaching them?
Yeah, the thread has a few others with different issues but iPlayer support should definitely not be confused, I've explained the issue to them in depth with all sorts of evidence and steps to repeat.

Best way to reach them (best is a relative term here) is via live chat, but that didn't get me as far as via the email web form, so honestly I'd do both

Btw, iPlayer SD will do it, it just takes a lot longer and less frequent
 

atmoscinema

Active Member
I thought there are 2 versions of the Cube and only one is supported by the BBC, for UHD?
 

Cptkirk363

Novice Member
I'm having the same issue on my new firestick, can someone tell me how I can switch resolutions for Iplayer please?

Thanks
 

kbfern

Distinguished Member
i-player in 4k will not work on all 4k firestick, I know the current one and possibly the previous version will only do I player in 1080 it has been taken off the 4k firestick by amazon 1-2 years ago. Earlier 4k firesticks can do UHD BBC.

The only current firestick that does BBC 4k is the 4k Firestick Max and they are on offer today as a prime deal at £32 down from usual £54.
 

Cptkirk363

Novice Member
Right I did what was suggested and even went as low as 720p 50hz and still the same.

I also tried resetting the device every time I changed the resolution and still nothing.
 

atmoscinema

Active Member
My Cube came with a Internet LAN wired connection adapter.

Seems to help my connection.
 

Number6

Standard Member
These are the two fixes for the display mode issue:

IMG20220715202639.jpg
  • FireTV CUBE settings - set to 2160p 60hz other than Automatic.
  • Benefits: allows iPlayer to play UHD/HDR content
  • Downsides: FireTV Cube forgets that you've done this and reverts to automatic again. Infuriating.

IMG20220715202731.jpg
  • IPLAYER settings - set to standard definition.
  • Benefits: fixes iPlayer display issues. Setting is saved indefinitely.
  • Downsides: potato-quality television

Neither of these are good workarounds which the BBC tech support have admitted to me. They write:

"This is a known issue and our engineers are in discussion with Amazon to try and fix it but unfortunately, there is not a time frame for when this will be done."

Just hope and pray!
 

vaderag

Active Member
These are the two fixes for the display mode issue:

View attachment 1725117
  • FireTV CUBE settings - set to 2160p 60hz other than Automatic.
  • Benefits: allows iPlayer to play UHD/HDR content
  • Downsides: FireTV Cube forgets that you've done this and reverts to automatic again. Infuriating.

View attachment 1725118
  • IPLAYER settings - set to standard definition.
  • Benefits: fixes iPlayer display issues. Setting is saved indefinitely.
  • Downsides: potato-quality television

Neither of these are good workarounds which the BBC tech support have admitted to me. They write:

"This is a known issue and our engineers are in discussion with Amazon to try and fix it but unfortunately, there is not a time frame for when this will be done."

Just hope and pray!
I didn't find that SD on iPlayer worked but I didn't test it for long. I don't want to watch in SD, so the other fix has become habit before we watch iPlayer

I think the only way BBC prioritise is with reports so I would very anyone with this issue to report it like you have! It's still not listed on their known issue page
 

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