iPhone question...

Discussion in 'General Chat' started by KyleS1, Jul 16, 2015.

  1. KyleS1

    KyleS1
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    ...yes I know this is the wrong forum but I need a quick answer and GC has much more traffic! :)

    Going to get my iPhone battery replaced today and the company I am going to use want to keep the phone for an hour to test it after they replace it. However, they will be able to see everything on my phone (emails, facebook etc etc). Not saying they would have a nosey around, but you never know! What is the best way to secure my phone as they need it unlocked to monitor the battery while making calls etc?

    I could back up my phone and wipe leaving them with the basic phone. I could just reset all the settings, but that is pain. Or am I just being paranoid and should let them take it as it is?
    They can't access my banking or anything as the app needs a login each time it opens.
     
  2. localboy27

    localboy27
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    Wipe it or use a different company
    I wouldn't hand a stranger my iPhone unlocked for a few hours.
     
  3. SteakAndCake

    SteakAndCake
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    If it were my HTC phone, I'd factory reset before giving it to them. Doesn't take long to resync everything from the cloud.
     
  4. KyleS1

    KyleS1
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    They said I can just have the battery replaced and take it away there and then, but they like to test to make sure the battery fixes whatever issues I am experiencing.

    Yeah I might factory wipe it.
     
  5. imightbewrong

    imightbewrong
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    Yep - wipe it or sit next to it throughout :)
     
  6. Wahreo

    Wahreo
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    iPhone 6 Battery Replacement in 4 Minutes


    It's ten times easier if you have an iPhone 4s. I've taken a couple of 4s' apart and they are really easy.
     
  7. KyleS1

    KyleS1
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    Thanks for the vid.
    I have an iPhone 5. For £25 including the battery, I will also get a warranty on it and no chance of fooking my phone.
     
  8. markgodley

    markgodley
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    I'd wipe it, then when you get the phone back wipe it again. Not saying they would be i assume if they did jailbreak the phone and put malicious software on it, would a factory reset revert this?

    Or would you have to do a complete restore/wipe via itunes?
     
  9. markgodley

    markgodley
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    On a side note, are you aware that apple offer a battery replacement service as there were some known iPhone 5 with battery issues?

    Might be worth running your serial number through this to see if your eligible for a free battery replacement:
    iPhone 5 Battery Replacement Program - Apple Support
     
  10. Showoff

    Showoff
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    I was also going to say do it yourself, I did my iPhone 4 and it was really easy, but the 5 and even the 6 doesn't look that much harder.

    However £25 all in is a bargain!
    The battery will be £7-10 and the tools if you don't already have them another £5-10 and it's probably 30 minutes effort as well.

    As long as they are happy to provide the warranty without testing it and it covers more than just the battery itself (they may damage something else) I'd just take the phone without a test.

    Otherwise, sync it and backup to your PC and reset, then restore it when you get it back.
     
  11. KyleS1

    KyleS1
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    I've checked already and mine isn't included. Not convinced as this is an apple refurb phone, so wonder if the the phone and battery are the original parts when built, or if I've got a dodgy battery in a phone that wasn't affected...if that makes sense.
     
  12. KyleS1

    KyleS1
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    I will check with them about the warranty, but think I will ask them to just change the battery and I will take it away. They said they do it in front of you, so happy with that.
     
  13. Showoff

    Showoff
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    Also if it's out of warranty Apple want £25 just to take your call or make an appointment. The battery on my old 4 was expanding to the point that it was about to explode and break the case! :eek:

    I was only trying to get it working to give it to the mother-in-law...
     
  14. markgodley

    markgodley
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    £25 to take a call or have an appointment?

    I've always used the app to make an appointment at the genius bar, never been charged for this and wouldn't expect to be charged by this from apple.
     
  15. KyleS1

    KyleS1
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    Not got an official apple store in Ipswich, only one of the resellers.
     
  16. Chadford

    Chadford
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    After a recommendation and watching this vid, I bought from appleipodparts.com and replaced the battery myself...

    SHOCKING TRUTH about replacement iPhone...


    :)
     
  17. Showoff

    Showoff
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    Was your phone in warranty? When you enter your serial number on the app or when you call, they confirm this. If it's out of warranty they want you to pay for a support incident.
     
  18. KyleS1

    KyleS1
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    On an iphone 5?
    It does look pretty straight forward.
     
  19. Chadford

    Chadford
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    Replace your iPhone 5 battery in 2 Minutes


    Yep, you do need a cheap tool kit with the bits and bobs to do this (battery suppliers will supply these, the cost next to nothing).
    It's worth watching several YouTube clips as you can pick up lots of good tips.

    For me ~4mins in total to replace a battery ~20mins to find one the very very very tiny screws that *jumped* off the table and hid into a thick pile carpet. :suicide:

    :)

    I've changed batteries on a couple of 4s, looks not too much more effort on a 5.
     
    Last edited: Jul 16, 2015
  20. KyleS1

    KyleS1
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    Yeah watched a couple of vids, looks straight forward. That appleipodparts website sells a toolkit for £3 as well.
    Any problems with your battery since replacement?
     
  21. markgodley

    markgodley
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    I went 2 weeks ago for my old iphone 5 (which my misses now uses) so that makes it nearly 3 years old (no apple care with this).
     
  22. KyleS1

    KyleS1
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    Just ordered a battery from appleipodparts and the toolkit. Let's hope I don't brick my phone! :D

    Thanks all!
     
  23. Chadford

    Chadford
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    No, both phones I replaced the batteries in are like new again. The only downside for me was I was thinking that I could have used the failing battery in my phone as an excuse (with Mrs C) to upgrade, can't really justify that now. :(

    :)
     
  24. KyleS1

    KyleS1
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    :D
    My wife's 4S battery is also failing, but just said to me that if the battery fixes my phone issues, she can have my 5 (4S will just be a spare) and I can get a new one. She's a keeper. :)
     
  25. hippo99

    hippo99
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    She's thinking 'new Nokia Lumia 530 for KyleS1' :rotfl:
     
  26. Showoff

    Showoff
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    Fair enough..:smashin:
    When I tried to call the automated message asked me for my serial number, then said it was out of warranty and I had to pay for an incident. I just ordered a battery myself for £7 and change it in 15 minutes.
     
  27. markgodley

    markgodley
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    Fair enough :thumbsup:

    If you do need to contact them in the future i would recommend going via the live chat route, normally kick up a little fuss and you get an appointment :smashin:
     
  28. k17chy

    k17chy
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    Used this company back in January. Bought an iPhone 5 battery, home button and tool kit. As of last week the battery has started to discharge in under 5 hours and is starting to get hot when in use. Contacted there phone support and was told to send an email stating the problem and I would have to download some diagnostic program and report back on the findings. Awaiting the email.
     
  29. KyleS1

    KyleS1
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    Oh... :(
     
  30. k17chy

    k17chy
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    Exactly. Looks like they are going to make me jump through hoops to get a replacement.
     

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