iPhone battery replacement at Apple store.

Discussion in 'iPhone Forum' started by Jase Winter, Nov 27, 2010.

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  1. Jase Winter

    Jase Winter
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    Hi guys,

    My wife's iPhone 3GS battery is really starting to show it's age and dies when the phone reports over 50% life remaining. I know apple offers a replacement service at £55, I also know it's fairly easy to do a DIY job however, the wife isn't confident that I won't screw it up :rolleyes:

    Does anyone know the process at apple, I've overheard at the store in the past that they just swap the phone for a refurbished unit there and then at the charge of £55, anyone else experience this or do they generally take the phone in, swap the battery and give you the original phone back? I ask because if thats the case we will go that route, the phones had a tough life and is looking a little battered!

    Cheers!
     
  2. dc8900

    dc8900
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    yes to both, depends on the store I guess as looking at the main page for Apple's replacement it states:

    "the service process will clear all data from your iPhone"

    "Apple disposes of your battery in an environmentally friendly manner"


    but states:

    "During service Apple may exchange your iPhone with an iPhone that is new or equivalent to new in performance and reliability.
    "

    info taken from here:

    Apple - Support - iPhone Out-of-warranty Battery Replacement Program

    Apple (United Kingdom) - Batteries - Battery Replacement
     
  3. Jase Winter

    Jase Winter
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    Thanks for the info mate, anyone got any first hand experience?
     
  4. dc8900

    dc8900
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    forgot to mention with the old 2g (which I now keep in a draw and only use when abroad ), I did it via courier and not in store as although Regent Street is only 40 minutes away I couldn't find the time, the iphone 2g I got seemed to lack a scratch I had on the screen before

    but I guess it depends on refurb stock they have, as depending on your phone's spec if they don't have like for like, I imagine then, they actually replace the battery or probably the other way round if they can't repair!
     

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