iPhone 11 freezing

andypv

Novice Member
Hi all, this may have posted before on here and apologies if it has. My partner had an IPhone 7 and had trouble with freezing when she was texting, she upgraded 5 days ago to the iPhone 11 and is still getting the problem and now it’s started whilst using WhatsApp as well. Any help would be gratefully accepted!!
Andy
 

JayCee

Distinguished Member
If she setup the new iPhone from an iCloud backup rather than as new maybe there's a bug in the backup which has transferred to the new one.
Since it's only days old she'd be better to take it to an Apple store and they should be able to diagnose it.
 

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