Internet Stability Question

Discussion in 'ISPs & The Internet' started by Blackdragons, Jul 28, 2012.

  1. Blackdragons

    Blackdragons
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    Im on Orange, and for the last two weeks, by internet connection has been disconnecting constantly. Its nothing to do with any phone connections, filters or the like, as I have tested my connection directly into the master socket, with no phones connected. It also will have days where it is fine, but the next day will be rubbish again.

    All this disconnecting has screwed my IP Profile, so I have a really slow speed at the moment. Interestingly, though, the connection is very stable now. That is the main focus of my question. What's the reason the connection is so stable now? What changes when the speed of my connection changes? This might help me understand where the problem lies when my Profile is increased again.

    These are the modem stats:

    Downstream Upstream

    Data rate(Kbps)
    287Kb 440Kb

    Noise Margin
    22 28

    Output power(dBm)
    126 183

    Attenuation(dB)
    28 8
     
    Last edited: Jul 28, 2012
  2. Azzin

    Azzin
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    I'm pretty sure this thread would be better off in the ISPs forum, but in the meantime, what have Orange said about your issue?
     
  3. Steven

    Steven
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    You say you have tested directly in master socket. So did Orange say the line fine?

    Also do you use wi-fi or cable?
     
  4. Blackdragons

    Blackdragons
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    I use cable. This has happened before, and Orange did a line test and said my speed profile was fluctuating. My profile was then reset, and everything went back to normal. I just dont understand why it happens when my connection is at full speed, but not when it is very slow (like now).

    I am waiting on them to email me back (email gets far better results than phoning an Indian call center, who have no clue).
     
    Last edited: Jul 28, 2012
  5. EndlessWaves

    EndlessWaves
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    ADSL basically trades off noise margin and sync speed. Noise margin is your tolerance for noise (errors, interference) so a slower speed will give you a bigger noise margin which can tolerate more problems.
     
  6. beerhunter

    beerhunter
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    Using the Master Socket is not good enough when trouble shooting. You need to use the Test Socket under the Master Socket's faceplate to eliminate your internal wiring as source of the problem.
     

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