Hi all. I'm having internet problems with my HP laptop. I'd really appreciate your help.
Basically when I open a browser and try to open a webpage it doesn't work. It just says "waiting for Google.com" for example. This is the same with IE, FireFox and safari.
However Skype works and I think some things are updating and some programmes are accessing the internet.
Therefore it looks like I'm connected but not able to access websites. I've been searching on internet for answers but can't find a solution. Someone at work advised that I should reinstall IE but how can I do this without internet and why are none of the browsers working?
Also to note, phone line is fine and the HTC desire I'm using to type this connects to wireless fine. I've set out more info below:
The icon in the bottom right hand corner says that the wireless is connected.
The HP support assistance troubleshoot says the internet status is wireless network connection, type is wireless LAN and it says the device. When I do a network check it says signal strength 100%, it detects the wireless network and is connected. The only negative I can see is that the internet IP address is unavailable. Not sure what this means.
If I go to the control panel, network, view network status and tasks and click on the actual connection it says IPv4 connectivity: internet. IPv6 connectivity: no network access. Media state: enabled. Speed and signal quality look fine. The activity looks ok too with sent and received both increasing. When I click on Diagnose it says "Troubleshooting couldn't identify the problem"
When I try to get online support it says I'm not connected.....
Since it first stopped working it has worked briefly once but then stopped again. Also just before it stopped working I'd bought and was about to download avast internet security (i already had the trial version).
I'm stumped and would love some ideas about how to resolve this. Please bear in mind and as you can probably tell, I'm not very IT literate. Many thanks.
Basically when I open a browser and try to open a webpage it doesn't work. It just says "waiting for Google.com" for example. This is the same with IE, FireFox and safari.
However Skype works and I think some things are updating and some programmes are accessing the internet.
Therefore it looks like I'm connected but not able to access websites. I've been searching on internet for answers but can't find a solution. Someone at work advised that I should reinstall IE but how can I do this without internet and why are none of the browsers working?
Also to note, phone line is fine and the HTC desire I'm using to type this connects to wireless fine. I've set out more info below:
The icon in the bottom right hand corner says that the wireless is connected.
The HP support assistance troubleshoot says the internet status is wireless network connection, type is wireless LAN and it says the device. When I do a network check it says signal strength 100%, it detects the wireless network and is connected. The only negative I can see is that the internet IP address is unavailable. Not sure what this means.
If I go to the control panel, network, view network status and tasks and click on the actual connection it says IPv4 connectivity: internet. IPv6 connectivity: no network access. Media state: enabled. Speed and signal quality look fine. The activity looks ok too with sent and received both increasing. When I click on Diagnose it says "Troubleshooting couldn't identify the problem"
When I try to get online support it says I'm not connected.....
Since it first stopped working it has worked briefly once but then stopped again. Also just before it stopped working I'd bought and was about to download avast internet security (i already had the trial version).
I'm stumped and would love some ideas about how to resolve this. Please bear in mind and as you can probably tell, I'm not very IT literate. Many thanks.