You people really do amaze me. You buy gear from internet discount 'retailers' and then complain about poor service. What do you expect? If you weren't so tight trying to save yourself a few quid and bought from your local dealers then you'd get proper service. It's because of all you tight wads that your local dealers are disappearing fast. They can't compete on price with the 'big boys' but will provide you with after sales service long after you've paid your money. Don't forget - they employ real engineers to sort out any faults you've got.