Thought i'd share my experience..
Had Sky BB for almost 4 years now!
THe other week my telephone line became a little dodgey.. Phone going dead etc. We called out an engineer. Turned out to be an external fault. Whilst this was going on my internet connection dropped from 7mb to 2 mb. the phone line was repaired but i was still stuck with 2mb.
I spoke to BT today. They are sending out an engineer on Monday to my home address. Not a bad offer considering i dont have my internet with BT!
I decided on the off chance to speak to a Sky BB rep. He was excellent. I explained that my connection speed had dropped. He asked me to connect to the master socket. I told him i wasnt interested in doing that as my setup hadn't changed but my connection speed had suddenly dropped. The response, 'ok sir, i'm going to put you on hold for a few mins if thats ok so i can do some checks'.. 5 mins later.. 'Ok, sir we've increased your speed to a constant 7+mb. It seems to be running perfectly steady but you may want to connect wirelessly through master and see whether it improves'.
I've got too many walls between my master socket and study so there's no benefit. Plus, there's no power point by the phone line for the router. I might give it a try though with an extension power cable to see if it makes any difference.
I've enquired as to how on earth he managed to speed it up. The response was that it may have been reduced to a safe speed when i was having problems with my landline but it hadn't been put back to premium. Bizarre. This explanation was accompanied by some other technical stuff which to be honest i didn't listen to as my focus was on the pc screen and my speedtest which reported back at 7mb.
I do have a question though. My line attenuation seems high.
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 933167 1724937 0 10549 635452 01:07:00
LAN 10M/100M 1741552 946887 0 360906 9372 02:00:07
WLAN 11M/54M 936 0 0 57 0 01:59:59
ADSL Link Downstream Upstream
Connection Speed 6560 kbps 800 kbps
Line Attenuation 32.0 db 21.5 db
Noise Margin 7.4 db 15.0 db
Anyone have any idea whether the above presents any obvious problems? My connection speed presents as 6560kbps but as we speak i'm downloading adaware for my pc at 705kb/s so it may reflect that.
Any advice would help. I hope the above information will help some as a simple phone call and some tuning from your ISP's end can work wonders.. I went from 2010 kbps to 7050 kbps after a 6 minute phone call!!!