Hi there,
I'm moving to a cable area and thought I'd give the Virgin Tivo service a go. I placed an order for Virgin Media (Phone, Broadband, TV, SKY, TIVO HD etc) online last night and specifically asked for and paid extra for early morning installation between 8am and 10am on the day of installation. I got an email from them this morning with a bunch of reference numbers saying it would be installed between 8am and 1pm.
I called customer services and spoke to somebody called Carol at one of the Scottish Call Centres. She first insisted that I wasn't a customer and she couldn't locate me. After about 20 minutes of faffing about, she found my account and confirmed that she saw the order and could do nothing about the time, but would change it to first call. When I said I wouldn't wait after 10am for the installers to show, she said there was nothing she could do. I asked to speak to a supervisor, at which point she hung up on me.
I called again, got through to one of the Indian call centres (this was Vasanth at the Pre-Install & Cancellations department). The guy seemed to know what he was talking about and claimed to have found my account and also changed the installation time.
Is there anyway for me to confirm this? I dont want to be waiting around for ages on Friday for somebody who might or might not show up on time.
Thanks for your help people.
I'm moving to a cable area and thought I'd give the Virgin Tivo service a go. I placed an order for Virgin Media (Phone, Broadband, TV, SKY, TIVO HD etc) online last night and specifically asked for and paid extra for early morning installation between 8am and 10am on the day of installation. I got an email from them this morning with a bunch of reference numbers saying it would be installed between 8am and 1pm.
I called customer services and spoke to somebody called Carol at one of the Scottish Call Centres. She first insisted that I wasn't a customer and she couldn't locate me. After about 20 minutes of faffing about, she found my account and confirmed that she saw the order and could do nothing about the time, but would change it to first call. When I said I wouldn't wait after 10am for the installers to show, she said there was nothing she could do. I asked to speak to a supervisor, at which point she hung up on me.
I called again, got through to one of the Indian call centres (this was Vasanth at the Pre-Install & Cancellations department). The guy seemed to know what he was talking about and claimed to have found my account and also changed the installation time.
Is there anyway for me to confirm this? I dont want to be waiting around for ages on Friday for somebody who might or might not show up on time.
Thanks for your help people.