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Inflexible retailers - E.g. Play.com

Stuart Wright

AVForums Founder
Staff member
Bloomin frustrated!
Am I being unreasonable to expect a retailing outfit to want my custom to the extent that they'll be a bit flexible to get an order of over £100 worth of DVDs?!!
I am buying a DVD for each of the moderators - so I have an order for about a dozen DVDs each to be delivered to a different address.
So I phone up Play and ask if I can send them an email and they'll put an address to each DVD and charge me.
'Sorry sir, our system won't let you do it.
The only way is to create 12 different accounts.
How crap.
Screw the system. Go get the DVDs, put them in Jiffys and put the addresses on each. But naaa - that's too much like hard work, isn't it ?!!!
 

Geezer

Novice Member
That annoys me too, but i suppose its to do with security. Do you choose what to get the mods or ask them?
 

Lex

Novice Member
This is what happens when a company becomes too big - you lose that personal touch, and that desire to help - you just end up dealing with employees who don't give a ****! :rolleyes:
 

Stuart Wright

AVForums Founder
Staff member
Originally posted by Geezer
That annoys me too, but i suppose its to do with security. Do you choose what to get the mods or ask them?
Credit card fraud is less of an issue now as the cardholder's address information has to be given aswell.
It's nothing to do with security it's just their ordering system hasn't been programmed to do something like this - which is understandable - but they are not allowed to process orders 'outside' of the system.
The mods chose their DVDs.
 

LDR

Active Member
The only other way around it is to order each disc individually, and change the "shipping address" each time..painstaking I know, as I have had to do this in the past !!
 

stevegreen

Well-known Member
Bit suprised at this.
With all the business that this site generates (providing their service is up to scratch) I would have thought they could have arranged that. Trouble is, their refusal may cost them orders now. Did you try anywhere else btw?
 

Stuart Wright

AVForums Founder
Staff member
Not sure what other sites to try. The only one I know of who do region 1 and 2 at reasonable prices are CD-Wow who didn't answer the phone when I tried earlier.
 

Ian J

Banned
Originally posted by Spectre
Credit card fraud is less of an issue now as the cardholder's address information has to be given aswell.
I don't think that works too well. I looked at my credit card statement a couple of months ago and had two purchases billed to me by streetsonline.co.uk whom I have never used. One was for £75 and the other for £120.

The credit card company sent me copies of the slips and they both had different East European names on them, but my card number.

I would have thought that these type of fraudsters were fairly easy to catch as presumably the company had some details of where the goods were actually sent.

Anyway, shouldn't you be using forum sponsors Future Entertainment or don't they do porno :D
 
S

Squirrel God

Guest
Originally posted by Spectre
Not sure what other sites to try. The only one I know of who do region 1 and 2 at reasonable prices are CD-Wow who didn't answer the phone when I tried earlier.
You can specify a delivery address for each order with CD-WOW. So for each of your DVDs, just make a separate order. CD-WOW are about as good as it gets with customer service, but are better contacted by email. They usually reply to me within an hour (obviously depending on the time of day I contact them) :)

Play's inflexible addressing system drives me nuts as well. Every time I want to send somebody a gift, I have to change my own shipping address and make sure I don't have any other orders pending for myself - because everything will get sent to the new address from the moment you change it :rolleyes:
 

Stuart Wright

AVForums Founder
Staff member
Originally posted by Ian J
I don't think that works too well. I looked at my credit card statement a couple of months ago and had two purchases billed to me by streetsonline.co.uk whom I have never used. One was for £75 and the other for £120.
It's something which has been introduced in the last 3 weeks.
 
M

Mike Swannick

Guest
>>>>I would have thought that these type of fraudsters were fairly easy to catch as presumably the company had some details of where the goods were actually sent. <<<<<

Unfortunately they are usually one step ahead of the game there too, and pay a mug to wait at an address set up specifically to receive goods ordered like this. When the police do intercept the person taking delivery, they just plead ignorance stating the above. The goods get returned to retailer, but the real fraudsters are still very much at large. Mug gets a few quid for spending a couple of hours in the nick with no hope of being charged with anything.
Fraud is a very difficult crime to solve because it is man power intensive and tracing the real culprits via bank accounts, phone numbers etc etc takes ages. No one gets hurt physically either so the politicians give it low priority. Mr & Mrs Decent get to cough up the bill for the losses that the big companies suffer through inflated prices. If a thief ever tells you fraud is a victimless crime, poke them in the eye with your finger for all of us.
 

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