Infinity and phone lines

ollymoran

Standard Member
Hi,

I have a question about infinity. I have BT Infinity fibre optic broadband, currently get 22mbps. Thing is a fault has developed on my phone line where it is all crackly and faint.

My Question is can a fibre optic connection comming into the house affect the normal phoneline? I have had infinity for about 6 months but this problem has only just occured.

PS I have done a check on my BT phone line and bt say there is nothing wrong with it, thats why im asking. I would of thought 'no'

Any answers greatly appreciated.
 

Andy98765

Distinguished Member
Are you sure you have fibre into the house. Infinity is basically fibre to the cabinet and then the good old copper wires to the house. I know on new estates BT is using fibre to the house but then you would have something like 38Mb.
Have you checked your phones that they are not responsible for the crackling.
 

ollymoran

Standard Member
I have FTTC but was told by an engineer a while ago that this cannot affect your phone line, have checked the phones and they are fine. They are wireless but are digital.
 

m0t0k0

Member
Do you have a dog or cat? check the cable where it plugs into the wall plate
 

ollymoran

Standard Member
have a dog and 4 cats but they cant get to it as it is behind a corner stand with shelves which houses the home hub and modem. connections seem fine to me
 

deathtrap3000

Novice Member
The fibre comes from the exchange carrying your broadband which will stop at the street cab and then your broadband will continue to your home on the normal phone cables. If you have a problem with the phone, and the problem is between your home and the cab, it usually causes issues with the broadband as well. However the broadband wont effect the phoneline.
 

ollymoran

Standard Member
I checked my infinity yesterday and it all seems fine. Speeds are ok and is stable. Have not checked in with the wife yet to see if the problem is still there but can't think of what else it could be.
 

wormvortex

Distinguished Member
ollymoran said:
I checked my infinity yesterday and it all seems fine. Speeds are ok and is stable. Have not checked in with the wife yet to see if the problem is still there but can't think of what else it could be.
A line fault outside somewhere. Hardly unlikely or unheard of.
 

beerhunter

Novice Member
I have FTTC but was told by an engineer a while ago that this cannot affect your phone line,
That is incorrect the HDSL signal and the voice signal share the pair of wires from your Street Cabinet to your premises.

Having said that crackly noises are likely be a cabling or exchange fault.

Call your voice supplier.
 

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