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infamous flashing red standby light on panny6

Discussion in 'Plasma TVs' started by FaxFan2002, Jun 12, 2005.

  1. FaxFan2002

    FaxFan2002
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    All,

    I've got the infamous flashing red standby light on panny 6. Only happend the once, but I'm a little worried. I suspect it may happen more and more. The plasma is 6 months out of warranty - where do you reckon I stand?

    My thoughts are to ring panasonic and point out that it is a manufacturing fault with the PSU board (if indeed this is the fault - can't see that it's anything else, it was one of the first made) and "demand" it is fixed FOC. If this fails I'll get Barron McCann to fix it and probably put in a small claim against panasonic. Does anyone know of any "hard" evidence (documentation??) regarding the replacement of the PSU board?

    Thanks...
     
  2. MAW

    MAW
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    Chances are you won't have to fight them. Ring them and say you understand it's a known fault, and will they fix it for you, being nice and polite. They have fixed a couple of my customers screens out of warranty, and several other forum members too.
     
  3. FaxFan2002

    FaxFan2002
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    That's reassuring to know, the nice and polite approach would be my first approach anyway - I can now back this up with the fact they have fixed screens with this fault out of warranty as well.

    Thanks muchly.
     
  4. Geordie Jester

    Geordie Jester
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    I have just started getting this fault too. pw6. Gutted. 20 months old.

    Panasonic were not very helpful (told me to contact service centres)

    Shop not very helpful except to call Barron Mcgann.

    Is this who you mean who will fix out of warranty ? I see they are based in Derby. Do they just claim thru panasonic ?
     
  5. FaxFan2002

    FaxFan2002
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    I called panasonice spoke to a nice lady, explained that I suspected that it was the faulty PSU PCB and that it was a manufacturing fault (they are fully aware of this fault and up until a couple of months ago Barron Mcgann were doing call outs to fix it)

    She told to contact a local service centre and I should instruct to confirm / deny the fault and fax the information through to her.

    The service company came out looked at the blinking red light and confirmed it was the PSU PCB fault and will be faxing that information to panasonic today.

    I would say panasonic will be fixing for nothing (via a service centre), subject to the fault being confirmed by fax from the service centre.

    All seems pretty painless at this point in time.
     
  6. Geordie Jester

    Geordie Jester
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    how are you getting on FaxFan ? had word back yet ? Im still trying to negotiate a fix
     
  7. FaxFan2002

    FaxFan2002
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    The panasonic repair place faxed through the fault to panasonic, who said they needed a full estimate (inc. labour and parts) and my proof of purchase. The repair shop are compiliing a full estimate and I have given them my proof of purchase to fax through with the repair stuff. This will happen on Monday new I believe.

    I'm a bit 50 / 50 at this point in time, I feel it could go either way.

    Are you talking to panasonic direct? whats the state of play with yourself?
     
  8. Geordie Jester

    Geordie Jester
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    just to let you know that Panasonic did indeed pay for fix for free. :thumbsup:

    all sorted now.

    Incidently the guy from the repair place says that the pw6 has been REALLY reliable. He says he has noted a drop in build quality in later panny models.

    don't know if there is much truth in that......... but interesting still
     
  9. FaxFan2002

    FaxFan2002
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    Geordie Jester,

    Panasonic gave me the part but wouldn't pay the labour - can you confirm that the labour was paid for? If panasonic did pay I'm going to take them to the small claims court and get my money back!
     
  10. Geordie Jester

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    They did pay the labour in my case. However I don't know how much they are willing to contribute. The repair place that did mine warned me I may need to pay a small amount, but in the end didn't need to.

    The place you have used may have quoted Panasonic a higher amount to do the labour. Maybe if you live far from the store etc. Though you are right that they should at least contribute something to labour if they are for some people.

    I will message you further.
     
  11. FaxFan2002

    FaxFan2002
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    OK - I have lodged a claim in the small claims court in an attempt to recover my charge for labour, based on the following:

    Up until a couple of months ago Barron McCann were fixing these faults FOC on units both in and out of warranty.

    People are still getting these faults fixed FOC - albeit taken on a case by case basis (Geordie Jester - same fault, same panel, both out of warranty)

    Panasonic paid for the part - goodwill? or admitting liability?

    The fault is a known manufacturing fault that is well documented and the dealers are aware of.

    Under the sales of goods act the product must be fit for purpose - which clearly it's not with a known manufacturing fault.

    To be honest if this had been wear and tear or mechnical breakdown (of an unkown fault) they I would have been very happy with the outcome. But since it's a know fault and others are getting fixes FOC out of warranty periods - I'm not happy.
     
  12. pjclark1

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    I think it's fair to claim a £2000 tv that only works for 20 months
    is not fit for the purpose sold. Small claims will surely back that up.
     
  13. Geordie Jester

    Geordie Jester
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    Lets hope so.


    Hope you manage to get them to back-down FaxFan. If you ask me the problem must have been close to a recall. Im sure they were fixing them free as it was more cost effective than recalling huge batches.

    Does anyone know whether the dodgy power IC was just a discrete batch of display, or did they all get fitted with them and only a percentage fail ?
     
  14. FaxFan2002

    FaxFan2002
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    The background from the dealer was that the first batch of panny6's had a faulty part. The next lot had this part replaced (mine was in this batch), however this replaced part "may" require an upgrade. The final lot had the upgraded part in.
     
  15. MAW

    MAW
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    A few points. The 7 series, a 'later' model is unaffected by PSU failure. I've had 3 failures on 6 series that I have sold, all early ones. This is about 1%. And lastly, whilst I shudder to say so, in my shoes, I think it might have to be the retailer who foots the bill....
     
  16. FaxFan2002

    FaxFan2002
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    Intrestingly enough the retailer is long gone, so would it be the repair centre? Selfishly enough I don't think the punter should foot the bill anyway.
     
  17. MAW

    MAW
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    There are a few lawyers on the forum, you could try starting a new thread, 'who do I sue' or something! I don't know. It does not seem fair when others have had theirs done for nowt.
     
  18. FaxFan2002

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    Action against panasonic - two things - they are the manufacture and it is a manufacturing fault, hopefully they will say it's not worth the hassle fighting and pay up regardless. Unlike a small retailer it's probably not worth fighting.
     
  19. FaxFan2002

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    Phone call from panasonic (head of legal services) - apologies for the inconvenience and a cheque for the full amount will be sent very shortly. :thumbsup:

    It's amazing that in this day and age big companies still try and rip people off, it gets right on my wick :nono:
     
  20. Geordie Jester

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    Nice one !!
     
  21. GranPremio

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    good result !!

    However - MAW is quite right. Under the Sale of Goods Act your legal course of redress if through the retailer. When purchasing the goods, it is the retailer with which you entered a contract with, and it is that contract that is protected by the Sale of Goods Act. So whilst your outcome has been successful, any legal action would have to have been against the retailer.

    ...who could then counter against the manufacturer......
     
  22. FaxFan2002

    FaxFan2002
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    GranPremio,

    Not quite - since the replacement plasma came direct from panasonic, and the retailer is long since gone bust. Anyway it's a good result...
     
  23. FaxFan2002

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    Received a cheque from panasonic today for £210!
     
  24. lack300

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    Same fault has occured on my m8s PW6 how much did it cost to get fixed, please cheers "T".....:(
     
  25. FaxFan2002

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    £180 to get it fixed
     
  26. lack300

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    Oh he will be happy lol.......
     
  27. lack300

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    Hi I Rang local Panasonic Dealer today And told them about my M8s PSU unit failing, i was quoted £200 Labour plus parts how much is the PSU?
    Blimey is this correct how hard is it to fit?

    Would I be able to do it for him or does it require a lot of fiddley Soldering.
    A local Tv repair shop said they would do it for me but they need a part number Of the PSU can anyone help me on that one plaese its for the TH-42pw6bx. Ive not heard anything from the main Panasonic yet via Email....
     

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