Attention all members that have Loyalty Discount with Virgin Media and under 12 month contract
After receiving an e-mail advising me that my online bill could be view, I was suprised to find that not only had there been an increase of £1.00 for the TV XL package as expected but my Loyalty Discount has been reduced.
Instead of a Loyalty Discount of £25.45 which had been agreed in Janurary 2009, has been reduced to £23.70 a reduction of £2.75.
I phoned CS and they informed me that the reduction was due to annual price increases. Even through I explained that the only price increase that I could see to my package was the TV, I still wanted to know how and why my Loyalty Discount could be affected.
Getting nowhere with CS I asked to be put through to someone about disconnecting my service. After a debate about who has or has not broken the terms of the contract my phone died.
Your throughts and suggestions would be much appreciated.