dombards
Active Member
Hi guys,
As we all know with sideshow at the moment are sending out to put it bluntly sh!te.
I have had numerous statues arrived damaged and with the Hulk life-size bust I told them I wanted an refund and not an exchange!
now here is where the problem comes in, FedEx are requesting the VAT payment for the statue, they said because I did not notify them within 14 days of receiving the item that it was damaged I have to pay it even though I no longer have the item as it was destroyed. When I told them it wasn't due to them it being damaged but Sideshow I didn't think I needed to notify them straight away. I did tell them once I received the invoice for the payment but they said that was too late.
I argued the point and refused the pay it, they then passed it to a debt collecting agency.
This really p!ssed me off. So I rang them back and explained again and asked why should I pay tax for something I dont have???
They then said I needed to contact Sideshow who have to confirm that I no longer have the statue and that they are willing to pay the VAT. I asked why I had to when Sideshow are obviously customer of theirs as it is only them who delivery the statues. She said she had no idea if they where but it was my responsibility to do it. I then asked what the £10 admin fee was if not to sort out issues like this in which case she began rambling on about them paying the VAT on my behalf blah blah blah....
I have emailed sideshow and presumed they were sorting as I heard nothing back......until this week when I received another letter from the same debt collecting agency requesting the money in 7 days or I got to court. Emailed Sideshow (been 2 months since the original email) and they are now looking into it.
What a Farce!!!!
Anyone else had this problem?
As we all know with sideshow at the moment are sending out to put it bluntly sh!te.
I have had numerous statues arrived damaged and with the Hulk life-size bust I told them I wanted an refund and not an exchange!
now here is where the problem comes in, FedEx are requesting the VAT payment for the statue, they said because I did not notify them within 14 days of receiving the item that it was damaged I have to pay it even though I no longer have the item as it was destroyed. When I told them it wasn't due to them it being damaged but Sideshow I didn't think I needed to notify them straight away. I did tell them once I received the invoice for the payment but they said that was too late.
I argued the point and refused the pay it, they then passed it to a debt collecting agency.
This really p!ssed me off. So I rang them back and explained again and asked why should I pay tax for something I dont have???They then said I needed to contact Sideshow who have to confirm that I no longer have the statue and that they are willing to pay the VAT. I asked why I had to when Sideshow are obviously customer of theirs as it is only them who delivery the statues. She said she had no idea if they where but it was my responsibility to do it. I then asked what the £10 admin fee was if not to sort out issues like this in which case she began rambling on about them paying the VAT on my behalf blah blah blah....
I have emailed sideshow and presumed they were sorting as I heard nothing back......until this week when I received another letter from the same debt collecting agency requesting the money in 7 days or I got to court. Emailed Sideshow (been 2 months since the original email) and they are now looking into it.
What a Farce!!!!
Anyone else had this problem?
