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If TV is dead after 2 years Philips 32pw9617

Discussion in 'TVs' started by bandwidth, Jan 17, 2005.

  1. bandwidth

    bandwidth
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    Hey,

    It is two years ago now but I got a Philips 32pw9617,

    32' CRT, suround sound, 100hz, pixels plus, 2k's worth

    Exactly two years from purchase it died,

    Currently the Tube is being tested to figure out what happened, but should it have lasted longer,

    Has any one else seen anything like this,

    Will I just go out to buy LCD/Plasma,

    JD
     
  2. neilmcl

    neilmcl
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    If it has indeed died completely I hope you force Philips to either repair or replace it. Even if its' out of warranty you should still have some redress under the Sales of Goods Act, ie, Fit for Purpose etc. It's entirely reasonable, "reasonable" being the key word, that a modern TV should last more than 2 years.
     
  3. bandwidth

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    Thanks,

    Wednesday should be D Day......

    That is when I should know if completely dead,

    I think I will look for something from Philips...
     
  4. Greg Hook

    Greg Hook
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    Yes definitely agree with neilmcl

    Too many consumers out there are unaware of the sale of goods act and immediately assume that if it fails out of warranty then you are buggered. Contrary to what they would have you believe in Currys et al you have loads of rights with regards to faulty products out of warranty.

    I would have thought with a bit of pressure you should be able to get Phillips to repair it FOC.

    Can't find it right now but maybe someone can post a direct link to the particular part of the sales of goods act.
     
  5. Barrovian

    Barrovian
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    My Philips 6615 died two years ago, like yours, when it was just two years old. I tried the sale of goods act, not fit for purpose etc with Philips and got exactly nowhere!
    All they did was quote the 12 month warranty and recommended their service agents. They turned out to be a company called Endeva, who damaged the set, and returned it with more faults than it went away with. Bad experience all round, and put me of Philips for a long time.
    Maybe I should have pused them (philips) harder... :(
     
  6. bandwidth

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    MMMMM

    I asked they guy in the company who is trying to fix it if it was the norm for the tube to fail after two years,

    He said it was not normal but not uncommon.....
    If it happened a lot philips would not have a good rep.
    Try figure that out

    I stopped buying Sony after a bad experience,
    Now I am starting to think I am just unlucky, and I am running out of manufacturers too....
     
  7. GreenBars

    GreenBars
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    It may require a trip to the small claims court, along with a report from a television engineer supporting the fact that the malfunction is due to poor manufacture, to have the sale of goods act enforced - I believe a TV can reasonably be expected to last for upwards of six years.

    Take a look at this:

    http://www.dti.gov.uk/ccp/topics1/f...alegoodsact.htm

    Good luck
     
  8. scooby do

    scooby do
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    Oh dear Philips and customer service not something that you should mention in the same sentance. Also Endeva should not be mentioned as well. Mix or 3 and you will get a mess for sure. Has anyone had good exprience with Philips customer service, I find them that bad I now struggle to use a philips screwdriver!
     

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