OK, finally got a replacement I-Player after having returned it for the fault detailed here What do I find on opening the box when I got home this evening? Not a shiny new I-Player, but apparently someone else's faulty I-Player. Signs were not good when, on opening JL's shipping box, I found a sticker with a hand-written code on the I-Player box, and the tuck in tab that secures the lid showed damage from previous opening. Furthermore, on opening the I-Players box, the batteries were in the remote, the SCART lead was loose, not tied up, and there were several loose cable ties floating around. On plugging the box in, it turned out to have already been tuned. In other words, not pristine. But worst of all, the unit itself was faulty. While it had all the channels tuned, the sound was being reproduced at what seemed like half speed on all TV & radio channels. Got on the phone to JL straight away and the girl I spoke to couldn't apologise enough, but said she'd have to call the stores in the morning to see if she could source a replacement player, as they didn't have any in stock. All I can say is that this isn't the high level of quality customer service I'd been led to expect from John Lewis. I can understand that these units seem to be in short supply, so I can forgive a 2 week wait for a replacement, but allowing a used, faulty unit to be sent as a replacement smacks of sloppiness somewhere down the line.