D
Deleted member 51156
Guest
I'm now a sole trader who employs subcontractors.Thing is you are comparing companies which are large enough to warrant that level of overhead. There is a huge industry of sole traders either working by themselves or just a handful of staff.
All construction-based companies have the same IT admin facilities, They tend to be a simplified version. It's not 1920 where someone is using a typewriter.
Most importantly managing expectations and payments are identical, larger companies have these same issues x100.
How many customers fail to understand simple payment terms.
Payment upon receipt of invoice.
For instance, an invoice arrives in the customer's inbox at @3 pm with clearly written terms and account details. Which is normally a reiteration of payment terms and conditions written on the quote.
Let's make the business wait a few days, weeks, there's an mm mark on my carpet, or I don't like the spray pattern on my new tap, the wife has left me, they came 10 mins late, they used my toilet, I've heard it all etc, etc.
My first ever boss, told me when he first started in business, he used to personally go sit in peoples living rooms until they paid.