So it's been 2 weeks since i complained to QED that my 2 grand TV has ceased to work. And 6 calls to chase them up for an engineer to get round to my house to fix it. I'm passed anger now. Just tired. Apparently, the first engineer they told to pay me a visit didn't do rear projection sets. Too big are they? Then why not tell someone upfront and stop wasting my time. So the second enginner has been called but they repeatedly try to contact me on a home number to arrange a visit, not appreciating that I have to work to pay for a 2 grand TV. So I wouldn't be at bloody home would I? I know I'm not the only one who's experienced faults/repair problems. This industry is a complete farce. I work in the service industry and if my standards reflected theirs, I'd be fired. To be fair to the call centre guys at QED, they're trying their best - just a shame the company's processes let them down. And the set's bloody brilliant when it works....ho hum.