After agonizing and deliberating for over a year I finally ordered the 36PW9618. I rang Hi-Spek at lunchtime and it's coming on Thursday! I eventually decided on this firm as they have two men to deliver (and they confirm this is definite). Their five year warranty (£189) gives you in home service from day one. I also got them to confirm that it is a brand new television in an unopened box. I well remember us carrying our expensive 33" Grundig in a wheelbarrow to the car My husband was pushing and our two sons were holding it in. Somehow it fell out on to a concrete path and apart from a small scratch on the screen it survived! I am feeling so elated, I just hope I don't confront all the problems associated with this model. But there, that could happen with the other makes too. Wish me luck!