Hyundai Kona. What a saga, buying a car was never this difficult before.

Discussion in 'Hybrid, PHEV & EV Electric Cars Forum' started by PRESSTOG, Aug 8, 2018.

  1. PRESSTOG

    PRESSTOG
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    Wow. I must be getting old, this new fangled car ordering online is so much hassle. Surely it should be like buying an iPhone. Fastest Finger click done, wait for delivery.

    But it seems with cars its not that simple.

    The Hyundai Kona Click2Buy Website went live at 10am on the 2nd Aug, I was there finger on button.

    Order placed and deposit paid by 10.02 email at 10.03 confirming
    Acid Yellow 64Kwh Premium @ £30060 (after PICG)

    Easy as that, well I thought so, estimated delivery changed from the base 24 weeks that they all showed to 2 weeks as expected (had already been advised cars are on boat and expected in UK in a few days). Ohhh better get a wiggle on and advertise the Zoe for sale.

    Silence from Hyundai, oh well sure I will hear after weekend.

    Monday this week still nothing from Hyundai and now panic a bit as delivery date changes from 2 weeks to 17th Jan 2019. Call Hyundai Multiple times, answerphone, emails not being answered calls not being returned.

    Spoke to dealer where I was picking up from, he could see order on system but no VIN allocated to my order (And as he had other orders I was advised with no VIN there was no car).

    Finally got through to Click2Buy on Tuesday (after over 50 calls), who checked order and confirmed there was no car on the boat matching my order (or the second boat due already at sea and due in the UK late August). So it would be at least Jan 19!!!

    BUT they did have a car on the second boat, that they could allocate to me, same colour and battery size, but Premium SE rather than Premium.. So an extra £2300

    What can you do said yes and felt a little bit like I had just been mugged.

    So delivery date of new order is online and showing as 26th Sept 2018. which is as it happens SWMBOs Birthday, so I suppose I will even have to let her have first drive in it..

    A bit of a stressful few days getting it sorted, feel the old way of dealing face to face with a dealer may be better with cars and leave the click to buy to iPhones!!!
     
  2. LV426

    LV426
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    I think you'll probably enjoy the SE extras.
     
  3. PRESSTOG

    PRESSTOG
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    Probably. Just need to go shake the money tree to get the extra off it ;-)
     
  4. Bl4ckGryph0n

    Bl4ckGryph0n
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    A few more weeks to earn the extras, by that time you'd have enough for a Tesla :p

    On a serious note, it really doesn't have to be that hard does it. From an IT perspective it looks like their systems simply aren't connected properly. Give it a few more years and you'll buy it through Amazon with proper stock levels :)
     
  5. PRESSTOG

    PRESSTOG
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    Just had an email from Hyundai, asking if I would be interested in collecting my car from Swindon instead of Morecombe on the 10th Sept..

    They are trying to get a Launch event together with as many drivers collecting them from a special event at a Green Energy Facility. Free Lunch and all that, but "Swindon" !! I dont think I have had my Jabs for that..

    As for the Tesla, have considered it Sooo Many Times,, But just too big for London Streets when working... And think of the depreciation on the miles I do, would need a wheelbarrow to take the money away!!. ;-)
     

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