They will agree to a refund but only ifAnd to paraphrase Meggie Dude, who paraphrased myself: Can't be arsed any more.
So, how do we go about getting a refund, as I can't be bothered to get wound up about this, or wait for what might happen, or be without a set for x weeks. This is, of course addressed to the people at Novatech, is it a long winded approach, or just request and it shall be done? Hoping for a swift resolution....
1. You have the original box
2. You return at your own cost via courier.
Oh, and they won't reply to emails or tickets raised.