Humax LGB-26TPVR recording problem



Purchased Humax LGB-26TPVR Sept.2006.It was recording some programmes and not others,hard disk had plenty of space left to record programmes.Sent it back 17/11/06 all the way to Belfast where Humax supposedly updated hardware as well as software which they said was the problem.Got it back Thursday 07/12/06 after two weeks.Still doesn't record the programmes I reserve!
As well as this problem is it able to record programmes reserved using the guide button?
I would be very grateful for any advice.

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