HP P6235UK - iTunes Sync Timeout Error


Well-known Member
On Friday I got myself a new HP Desktop PC P6235UK

Unit has Windows 7 64bit and Intel i5 Chip.

All works weel and nice and fast except for one thing.

iTunes and my iPhone 3GS

When trying to set this up the synch spped is very slow and often comes up with a Timeout error or unknown error -6999 and disc could not be found.

Doing a google it would seem some issues exist with new HP laptops using the Intel P55 chipset (same as my desktop).

The following link is for a BIOS update for HP laptops for the very issue I have

WinFlash Utility for HP Notebook System BIOS (for Notebooks with Intel Processors) HP Pavilion dv7t-3000 CTO Entertainment Notebook PC - HP Customer Care (United States - English)

Fixes and issue where some USB devices, such as iPODs or iPhones, do not sychronize correctly.

The following thread is also on the same subject...

Win 7 64 bit + Intel P55 Chipset (HP dv7t laptop) + iTunes/iPhone = Sync Failure

HP however tell me it is a Apple issue.

Any thoughts?



Well-known Member
Got another respnse from HP and they say it will be an issue with Apple or my iPhone 3GS which BTW worked with no issues on my Dell Windows 7 32bit PC

I will try a restore on my phone. Last time I tried this with my new PC it timeout and failed.

Has anyone else got this PC and uses iTunes?



Well-known Member
New BIOS On Offer
Well HP Support every time have said it is a Apple issue and yet today we have a new BIOS.

MS-7613 Motherboard BIOS Update HP Pavilion p6235uk Desktop PC - HP technical support (United Kingdom - English)

And it says about it...

MS-7613 Motherboard BIOS update resolves an issue where certain USB devices (such as an iPhone) may become unresponsive, and thermal management issues.

I will install it in a little while and report back if it fixes the issues...



Well-known Member
Yes, still seems a little slow and fails the iTunes diagnostic test but my iPhone is in synch again :)

Universal Serial Bus Controllers:

Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

VIA 1394 OHCI Compliant Host Controller. Device is working properly.

Connected Device Information:

HummerUK iPhone, iPhone 3GS running firmware version 3.1.2
Serial Number: xxxxxxxxxxx

**** iPhone/iPod touch Sync Tests ****

One or more sync tests failed.

So yes it is better but not perfect...


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