How to complain to Jessops

Discussion in 'Photography Forums' started by Keiron, Sep 2, 2012.

  1. Keiron

    Keiron
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    I have a serious problem with Jessops. They owe me money for an item that was never delivered and I still have not got my refund after 2 months. They never respond to emails, and when I call - if they actually take the call or don't cut me off - they promise the refund is being processed but never make the payment.

    Can anyone provide the name and address of someone senior at Jessops (MD, CEO etc - NOT the customer care department) so that I can write in the old fashioned way? Thanks.
     
  2. shotokan101

    shotokan101
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  3. Keiron

    Keiron
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    Excellent, thanks. It was the name that I really wanted. Many thanks.
     
  4. shotokan101

    shotokan101
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    You're very welcome - hope you get it sorted quickly now :)
     
  5. eddiewood

    eddiewood
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    If you used a credit card, claim it back from your card issuer instead.
     
  6. simonblue

    simonblue
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    They did the same thing to me,but the item was wrong I got my refund thought my local shop as those I brought it online.
     
  7. shotokan101

    shotokan101
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    LOL - what's he supposed to do then ? - take an empty box into the shop and say "Oi! - This Isn't What I Ordered!" ? :devil:
     
  8. simonblue

    simonblue
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    They might be able to help,i find it easier if i am standing in front of somebody,and sometimes shops dont like it if in there giving them stick ;)
     
  9. shotokan101

    shotokan101
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    Yeah - they could shrug and say "have you contacted customer service Sir?" :devil:
     

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