Apologies if this is not the correct place to enter this question, but: I had a button come off the front of my Denon 2803 amp which was still within it's 2 year warranty. I took it back to Sevenoaks in Solihull who said it would probably take about 4 to 5 weeks to be repaired. I asked if they could loan me an amp but they said no. I'm now getting a bit fed up of listening to my TV speakers, so I phoned Sevenoaks a few days ago and they said it was still with Denon, awaiting repair. It will be 6 weeks this week. Does anyone know what my rights are? Can I insist on a replacement, or can they just take as long as they like? This is very annoying as you pay your money then are left without your purchase for weeks, even months. Any advice would be much appreciated, Thanks.