How long does it take to repair a projector?

Discussion in 'Projectors, Screens & Video Processors' started by Jonny1973, Oct 17, 2002.

  1. Jonny1973

    Jonny1973
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    How long does it take to repair a projector?

    If you're Panasonic the answer is 10 weeks (and still counting). :mad:
    They haven't even loaned me one in its place.

    I don't think I'll ever buy another piece of Panasonic kit.

    I'm already boycotting all Sony products (where possible) after my 735 DVD player (£550) got a terminal "C:13:00" message after 18 months.

    :mad:
     
  2. jrwood

    jrwood
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Tell them that you find it unacceptable, speak to panasonic direct and you might get somewhere?. Demand to speak to a manager but be polite and explain your situation.

    This guy http://www.thebigpicturedvd.com/dcforum/DCForumID27/3167.shtml got messed around when his projector went wrong on him and he ended up with a brand new upgraded home cinema projector worth a couple of extra thousand bucks. Thats what I call putting the customer first and foremost.

    As the AE100 is discontinued now I would demand an AE200 or AE300 otherwise speak to trading standards.

    Poor service really.
     
  3. chic

    chic
    Well-known Member

    Joined:
    Jul 1, 2001
    Messages:
    5,985
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    glasgow
    Ratings:
    +871
    you should speak to them m8 as when i had problems with my projector i had to wait 2 months for a new one i had a loan unit while they tried to get me anew unit so push them
     
  4. dvdeviant

    dvdeviant
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    I've been talking to Jonny1973 using Private messages about this. My AE100 went away at the end of July and stayed there for about a month whilst Panasonic were waiting for the part to ship over from Japan. Now they have received the part (two days ago) - but it is missing a filter!

    I got my projector back around the beginning of August and have been waiting for the part to arrive ever since - now it has and I'll have to wait even longer...but at least I have the PJ for now...

    Jonny1973 - I'll send you a PM with the contact name and number.
     
  5. benji_m

    benji_m
    Active Member

    Joined:
    Apr 14, 2002
    Messages:
    708
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    21
    Location:
    Lancashire
    Ratings:
    +6
    Hi there,
    If your PJ is not that old ask your dealer to get the projector credited at Panasonic and furnish you with a new one, easiest way all round, we do this quite a lot!
     
  6. Jonny1973

    Jonny1973
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Played hell with Audiovision (in Brighouse) again today.

    The AE100 was waiting for a new optical system to be delivered. The part arrived on the 16th October but missing another part needed to fix the projector. Which confirmed what DVDeviant had already told me (big thanx to DVDeviant). The other part is expected at the end of November.

    Audiovision have complained to Panasonic who are going to exchange my AE100 for a new one (if mine passes an examination).
    That could take 2 weeks, taking me up to the 3 month mark.
     
  7. Jonny1973

    Jonny1973
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Audiovision have now got my replacement AE100 unit in stock.

    After waiting 11 weeks and 4 days, I'll finally have a projector again!!!

    I can't wait to try my new Pro-V, Hoya FL-DAY filter and wall mount... and Spider-Man should be here any day now. :D
     
  8. theritz

    theritz
    Active Member

    Joined:
    Aug 17, 2002
    Messages:
    2,455
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    51
    Location:
    Ireland
    Ratings:
    +27
    Hey,

    glad you got sorted out at last - 12 weeks delay is a disgrace, I'd be gutted. Hope the new one makes up for it .

    Best of luck

    Sean G.
     
  9. theritz

    theritz
    Active Member

    Joined:
    Aug 17, 2002
    Messages:
    2,455
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    51
    Location:
    Ireland
    Ratings:
    +27

Share This Page

Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice