I need to check if a DVD has been held up in customs, as this is what DeepDiscountDVD are suggesting may have happened to my LOTR TT 4 disc set. I tried the 0845 phone number that is given on the HM Customs, but it rings for a while and then says 'it is not possible to connect me'? Does anyone know a number I can call? Also, I do not have a tracking number, only the company who sent it, the shipping company (USPS) name and date it was shipped. Will this be enough?? Thanks.