piccadilly
Established Member
We wonder if anybody on the AV forum has come across this scenario/problem before and if anyone has any solutions?
We have been suffering from low download speeds on our BT Broadband service about 8 mb download. All our neighbours around us achieve between 39-44 mb.
All checks have been done externally as a process of elimination and all is fine.
The Openreach engineer arrived and decided the problem was due to “star wiring” on the junction box in the loft (where the telephone wire enters the property) this is a CAT 5. He disconnected all the superfluous wires (including the wire to the burglar alarm) – the speed then increased to 39mb download.
When the burglar alarm wire was then re-connected the speed went back down to about 12mb. The problem we therefore have is that one of the wires leading from the junction box is the house burglar alarm wire.
Our electrician informed me that Openreach can may be able fit a filter to the junction box to solve this problem.
BT however “have never heard of a filter being fitted” for this problem, and the problem lies with the alarm company.
In turn the alarm company deny the problem lies with them and is suggesting BT/Openreach should be able to fix it.
So we are at stalemate.
Any help/advice/suggestions?
Kind Regards,
We have been suffering from low download speeds on our BT Broadband service about 8 mb download. All our neighbours around us achieve between 39-44 mb.
All checks have been done externally as a process of elimination and all is fine.
The Openreach engineer arrived and decided the problem was due to “star wiring” on the junction box in the loft (where the telephone wire enters the property) this is a CAT 5. He disconnected all the superfluous wires (including the wire to the burglar alarm) – the speed then increased to 39mb download.
When the burglar alarm wire was then re-connected the speed went back down to about 12mb. The problem we therefore have is that one of the wires leading from the junction box is the house burglar alarm wire.
Our electrician informed me that Openreach can may be able fit a filter to the junction box to solve this problem.
BT however “have never heard of a filter being fitted” for this problem, and the problem lies with the alarm company.
In turn the alarm company deny the problem lies with them and is suggesting BT/Openreach should be able to fix it.
So we are at stalemate.
Any help/advice/suggestions?
Kind Regards,