When In Rome
Ex Member
So I moved. Next door, literally, just a much larger flat.
These home broadband people, I'd been with them five years already.
No major issues, broadband stable / reliable.
But you would not believe how they could stuff up a simple home move.
Should I name them? The company has got two letters the same and it falls between D and F.
I told them I was moving and they prepared the migration
Then I was approached by a rather distressed elderly resident from the flat above the one I've moved into (which is still in the basement if the house) he was saying he'd had a letter from his provider that he was about to be cut off.
He asked me to contact them so I did with the letter but without his password they wouldn't deal with me. I said to them well can't you phone this guy (at this point I wasn't aware what the problem was) and they said they could not dial out to customers.
BTW that company has two words the same that rhyme with "walk" and I've heard Mickey Mouse things about them.
So I get on the phone to my provider to check in the address and turns out they were going to put my connection into the wrong flat so in realising the error they said they would fix it and at least the guy upstairs wasn't cut off.
I went down to one of their stores in town to ask them what they thought about this mess and if they could hurry up the process because I was now in the new property but there was still no access to anything.
Got one of those youngsters "I've been doing this fifteen years / I know everything" and TBH it didn't matter what I said although I DID say it (I don't want another contract) several times, he was looking at the screen going tsk tsk tsk I can't see what it is they've done here, your postcode is that, right? And that's your address, right?
Yes.
So he said that Is "have to have" a brand new contract and set about printing one out. If course that meant I'd have to wait three weeks before broadband and landline were activated.
Three weeks without any streamed football?!
So now we're at that point where the equipment has arrived.
I've got a filter splitter and three points (single boxes).
One is Openreach, one says NTL and a third one is at the bottom of the lounge wall next to a mains socket a fair few feet away from the other two.
Now I know how it was set up before and I've out everything in the correct place set-up wise, not just that, between the three boxes I have tried every possible combination possible.
You guessed it. Nothing. The activation time has passed six hours ago, the router is sat there flashing on and off and the phone is dead.
Also I found out that in December thus company removed £90 instead of the usual £30 monthly charge, I wonder what justified that and then I remembered they did this a few years back and I complained and they said it was their mistake and refunded me.
So later this morning I have to go to a friend's house to use her phone to call these people up to find out what's going on with this.
You can imagine it, well... we'll have to send out an engineer... the earliest I can do for you is ..
I'm not happy with this at all so as that agent in the town store set this new thing up that I didn't want (I signed for it though and accept that's the crux), what recourse do I have in telling them I'll rip it up and find someone reputable?
Because I'm at the end of my tether with them, I've had no landline or broadband for a month down to their incompetence and they've now sent emails saying your broadband is up and running and ready to use!
AND an email saying your bill is ready to view!
What! You want money for doing nothing!?
Thoughts?
These home broadband people, I'd been with them five years already.
No major issues, broadband stable / reliable.
But you would not believe how they could stuff up a simple home move.
Should I name them? The company has got two letters the same and it falls between D and F.
I told them I was moving and they prepared the migration
Then I was approached by a rather distressed elderly resident from the flat above the one I've moved into (which is still in the basement if the house) he was saying he'd had a letter from his provider that he was about to be cut off.
He asked me to contact them so I did with the letter but without his password they wouldn't deal with me. I said to them well can't you phone this guy (at this point I wasn't aware what the problem was) and they said they could not dial out to customers.
BTW that company has two words the same that rhyme with "walk" and I've heard Mickey Mouse things about them.
So I get on the phone to my provider to check in the address and turns out they were going to put my connection into the wrong flat so in realising the error they said they would fix it and at least the guy upstairs wasn't cut off.
I went down to one of their stores in town to ask them what they thought about this mess and if they could hurry up the process because I was now in the new property but there was still no access to anything.
Got one of those youngsters "I've been doing this fifteen years / I know everything" and TBH it didn't matter what I said although I DID say it (I don't want another contract) several times, he was looking at the screen going tsk tsk tsk I can't see what it is they've done here, your postcode is that, right? And that's your address, right?
Yes.
So he said that Is "have to have" a brand new contract and set about printing one out. If course that meant I'd have to wait three weeks before broadband and landline were activated.
Three weeks without any streamed football?!
So now we're at that point where the equipment has arrived.
I've got a filter splitter and three points (single boxes).
One is Openreach, one says NTL and a third one is at the bottom of the lounge wall next to a mains socket a fair few feet away from the other two.
Now I know how it was set up before and I've out everything in the correct place set-up wise, not just that, between the three boxes I have tried every possible combination possible.
You guessed it. Nothing. The activation time has passed six hours ago, the router is sat there flashing on and off and the phone is dead.
Also I found out that in December thus company removed £90 instead of the usual £30 monthly charge, I wonder what justified that and then I remembered they did this a few years back and I complained and they said it was their mistake and refunded me.
So later this morning I have to go to a friend's house to use her phone to call these people up to find out what's going on with this.
You can imagine it, well... we'll have to send out an engineer... the earliest I can do for you is ..
I'm not happy with this at all so as that agent in the town store set this new thing up that I didn't want (I signed for it though and accept that's the crux), what recourse do I have in telling them I'll rip it up and find someone reputable?
Because I'm at the end of my tether with them, I've had no landline or broadband for a month down to their incompetence and they've now sent emails saying your broadband is up and running and ready to use!
AND an email saying your bill is ready to view!
What! You want money for doing nothing!?
Thoughts?