OK, so I'll win the prize for being banned quickest from this forum but there is a principle at stake here....so don't close this thread! What is the difference between identifying faults with a retailer vs faults with a manufacturer? I don't see you deleting the posts relating to product faults or the way they are handled by manufacturers. What gives? In any event, the post in question was asking how to obtain redress for a faulty product and provided enough 'evidence' to suggest that perhaps the retailer was not acting reasonably. That is not for us to judge at this stage. Perhaps it would be better to leave the post there and wait for the outcome to be added. Unfortunately you have also removed my perfectly reasonable and generic advice on how to seek redress. That is a loss to everyone who hasn't already trodden that unfortunate path and may not know what to do.Perhaps you would be so kind as to reinstate that text. I thought I had found an interesting and informative forum but perhaps all is not what it seems?