1. Join Now

    AVForums.com uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

HiWayHiFi - any good

Discussion in 'AV Receivers & Amplifiers' started by witters, May 10, 2004.

  1. witters

    witters
    Well-known Member

    Joined:
    Jul 13, 2000
    Messages:
    11,861
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    86
    Location:
    Yorkshire
    Ratings:
    +238
    I'm considering buying from these people. Anyone have any comments please?
     
  2. hemp3

    hemp3
    Active Member

    Joined:
    Apr 7, 2004
    Messages:
    427
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    18
    Location:
    Aldgate, London
    Ratings:
    +6
    If they have what you want in stock then they are ok. They advertise all ex-dem/graded stuff mainly but you should be ok new boxed items. Make sure they are authorised dealers for whatever you buy. I have only ever bought a small sub for my pc and it was fine.
     
  3. garyM

    garyM
    Standard Member

    Joined:
    Dec 5, 2003
    Messages:
    61
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    8
    Location:
    Kent
    Ratings:
    +2
    Just bought a Pioneer mp3 player for the car from Hiwayhifi.
    The first unit had scuff marks across the display so I phoned on Saturday to arrange an exchange.
    They were very good and arranged for shipment of a new unit and collection of the first which happened yesterday (Tuesday).
    Unbelievably the second unit had exactly the same marks on.
    Just got off the phone and they have arranged for a full refund with no argument.

    I spoke with the sales manager form the shop floor who was very apologetic but blamed the drive towards cheaper units and poor packaging and basically said if he sent another unit it would almost certainly be exactly the same as the first two.

    To contrast I bought a Pioneer head unit two years ago which came with a peel off strip on the display and was totally encased in a custom fit polystyrene case. No marks at all.

    The two I received from Hiway had no peel off strip and were almost loose in the box supported by pressed out cardboard cutouts, one of which was supporting the head unit display.

    Both units were brand new and untouched as far as I could see, confirmed by the manager I spoke with.

    Looks to me like the displays get scuffed as they rub in the box during shipment.

    Anyway, full marks for Hiway customer service.....not so sure about Pioneer though.....
     
  4. witters

    witters
    Well-known Member

    Joined:
    Jul 13, 2000
    Messages:
    11,861
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    86
    Location:
    Yorkshire
    Ratings:
    +238
    Thanks for that.

    I ordered a Yamaha amp from them yesterday and it arrived this morning. They kept me informed of the tracking number without prompting as well.

    Excellent.
     

Share This Page

Loading...