Question Hive Thermo battery change every 2/3 weeks now

BritanniaJaf

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Guys anybody else having the above issues, the original batteries I got with the hive around end of summer last year survived till about 2 months ago, since then Im basically having to change the batteries every 10 days/2 weeks, im using REAL duracell batteries but still seems to be happening, anybody else got this issue?
 
My batteries have been in our thermostat for over 2 years still 3/4 full life.
 
**** not sounding good then, hopefully hive support can help with this

I've always tweeted them and usually got an answer within an hour.

Can you reset the thermostat?
 
Cheers THFC for the tweet recommend, good god they are fast, messaged them just after 10 last night, obviously they were shut, straight onto it at 5 past 8 this morning and confirmed the battery drain is not right at all and sending it to their 2nd line team to try and fix it. Cheers again :)
 
Sorted, confirmed faulty and sending me out a new theromstat ASAP, now thats service :)
 

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