Hairballz9
Novice Member
HI
I've moved into a house with Hive installed and I don't know how to work it!
I rang British Gas and bought a new hub, and have registered an account, but I can't get the devices to connect.
I have the hub connected to the router.
There is a receiver on the wall next to the boiler
There's also a front plate or something on the boiler
and there's a thermostat (from Googling, it looks like one of the old ones)
I don't understand it all.
The boiler front plate has a red light. If I switch the boiler off and on, it goes green for a while, then back to red.
If I press 'central heating' on the receiver, it goes green and flashes but doesn't connect. It also turns the thermostat onto auto, when I had it on manual.
The app tries to connect for ten minutes then fails.
My only possibility at the minute is that it's all too far away. The router is downstairs with the hub, so it's some distance. That's where the previous ocupants had it though...unless it's that my internet connection isn't as good. I've ordered a booster to see if that is it.
Or am I doing something wrong?
I need a idiots guide! Can anyone help?
I've moved into a house with Hive installed and I don't know how to work it!
I rang British Gas and bought a new hub, and have registered an account, but I can't get the devices to connect.
I have the hub connected to the router.
There is a receiver on the wall next to the boiler
There's also a front plate or something on the boiler
and there's a thermostat (from Googling, it looks like one of the old ones)
I don't understand it all.
The boiler front plate has a red light. If I switch the boiler off and on, it goes green for a while, then back to red.
If I press 'central heating' on the receiver, it goes green and flashes but doesn't connect. It also turns the thermostat onto auto, when I had it on manual.
The app tries to connect for ten minutes then fails.
My only possibility at the minute is that it's all too far away. The router is downstairs with the hub, so it's some distance. That's where the previous ocupants had it though...unless it's that my internet connection isn't as good. I've ordered a booster to see if that is it.
Or am I doing something wrong?
I need a idiots guide! Can anyone help?