Hisense U6H External Hard Drive Playback Issues

nitinlovesyou

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Hisense U6H External Hard Drive Playback Issues

Hi there. I bought a new Hisense 55U6H TV (South African version - it is Vidaa and not Google TV) that got delivered to me yesterday.
I am having some playback issues with certain video files via my external hard drive.

I have big files - 15-30GB each. These are HDR movies.

When I play the videos via the external hard drive, they all work. However, certain files start giving me issues when it comes to seeking through them. For example, when I am watching a video and I skip ahead five minutes, the video freezes for 30-60 seconds before I can see where I've skipped to. This is not a problem when I plug the same hard drive into other older Hisense TVs at home. All the files work perfectly on the other TVs without any seeking issues.

Please let me know what can be done. Is this a unit issue? Or do all 55U6H units have this issue?

I would like to resolve this ASAP as the unit I have is still under its 7-day guarantee.

Many thanks!
 

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