Word of warning……That's a pain; if they say the same to me, I won't be going ahead with it either. Not taking the risk of it going on a journey with a courier!
I'll probably just live with it and keep my fingers crossed for a future firmware update!!
Hi and thanks for the post, I think I'd read about your situ somewhere else, hence me rejecting the offer of a repair!Word of warning……
I was in the same position with the amazon app.
Repair Tech (Hisense’s outsourced repair contractor) arranged collection via their courier Panther back in July. The TV turned up at their workshop smashed and I’ve had the world of pain getting them to offer a replacement TV (over 8 weeks). They we’re saying that they’d not be able to offer replacement TV or refund. It’s only in the last couple of days that they’ve offered a TV from “returns stock and potentially unused” whatever that means.
I’m still without a TV.
Where’s a good place on here to post the experience with Hisense / Repair Tech support…it’s been pretty shocking
Cheers JayhabHi and thanks for the post, I think I'd read about your situ somewhere else, hence me rejecting the offer of a repair!
Fingers crossed you get it sorted out.
Hisense are responsible as they arranged courier.Cheers Jayhab
I hope so too, it just seems absurd. I’d like to know where I legally stand because at the moment each Hisense, Repair Tech and Panther (the courier) a pointing the blame at each other.
Has this been raised with Hisense or are you dealing with Repair Tech?Hisense won't let me replace TV without letting them take it away for repair so now stuck with TV. As AO won't replace without hisense giving a uplift reference code.
And hisense tech say they don't have anything newer than J0515