It's now been over a month since I recieved my faulty PT-AE100 from this shameless German internet retailer. At present, it has 6 faults. They are, in decending order of importance: 1. Stuck open blue pixel, bleeding into surrounding pixels. 2. Vertical banding, very intrusive, a major problem. 3. Scrapeing/tearing noise from the cooling fan. 4. Convergence fault with the blue panel. 5. Colour staining. Pink & green tinge to corners of the image. 6. Flicker from the lamp. Despite numerous e-mails from me to have the unit replaced, I am still waiting. At present they are ignoring my communications. I notified this company on the very day I received the unit that it was faulty. So the lesson to be learned here? Do not purchase anything from hificomponents.de They are not aware of such things as customer service. There policy is - ignore him & he'll go away. If anyone can suggest other places to post my experiences with this crowd, or indeed offer any advice, please let me know. I informed them last week that I would begin posting on forums such as this, & will e-mail them a link to this post/thread. Tim, what was that number mentioned a while back for Panasonic service. Was a guy's name mentioned to speak too? DO NOT BUY FROM HIFICOMPONENTS.DE unless you want to waste money.