HERE WE GO AGAIN Philips dvdr70

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deanz

Guest
last year i returned two Philips DVDR880s after loads of hassle
I had a DVDR70 since September
but lately its all disc errors on both +r and +rw
im using philips discs so it cant be the disc brand
any suggestions
 

Rasczak

Distinguished Member
Are the +RW disks 'well-used'? If so it could just be that they are knackered and you need new disks. I've had to throw away a few DVD+RW (Philips brand) after only a few re-writes in my LG burner.

Always ensure the disks are clean and dust free before inserting them in the recorder.
 
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deanz

Guest
i use DVD+RW mostly to record and edit and then re record back onto DVD+R.......the worst problem is when i try to finalize a DVD+R (and im using brand new discs)
it attempts to finalize and then i get the dreaded DISC ERROR message and the disc becomes unusable
then i put the recorded disc back in the machine and get NO DISC
drivin me nuts!!!!!!
 

Rasczak

Distinguished Member
Does sound like your machine could be faulty. If you plan to take it back you could do alot worse than try to exchange it for the Sony GX3 (whch would mean you can still use your +RW disks).
 
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deanz

Guest
Originally posted by Rasczak
Does sound like your machine could be faulty. If you plan to take it back you could do alot worse than try to exchange it for the Sony GX3 (whch would mean you can still use your +RW disks).
with respect Rasczak.......How on earth can i exchange a product that i have had for almost 6 months......Currys say its back to the shop and i only get a replacement/exchange if they have it for longer than 28 days
 

Rasczak

Distinguished Member
with respect Rasczak.......How on earth can i exchange a product that i have had for almost 6 months......
I didn't see that "since last September" bit of your post - you probably right that they won't exchange it for you after this length of time. Still if you explain to the shop hw much trouble you've had they may be sympathetic.

Otherwises my best advice is to keep trying a variety of makes of DVD+RW/+R - you may find some brands work better than others. And if you still have lots of trouble pester Philips to repair your model.
 
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sfc

Guest
Originally posted by deanz
with respect Rasczak.......How on earth can i exchange a product that i have had for almost 6 months......Currys say its back to the shop and i only get a replacement/exchange if they have it for longer than 28 days
Just say to Currys the words "statutory rights" and the phrase "fit for it's purpose"

There are also bits and bobs in there about the length of time that a product must function properly (it's in years) before you can have no qualms on its functionality.

So tell Curry's they either give you a working machine or you want your money back.

Gordon.
 

PhilipL

Member
How on earth can i exchange a product that i have had for almost 6 months......Currys say its back to the shop and i only get a replacement/exchange if they have it for longer than 28 days
They are swine’s for this the Dixons group. Read their clause carefully and notice though that they do not say no refunds/exchanges after 28 days, but of course it makes you think that. Under law they are not allowed to take away your statutory rights, and they are not with their clause, but it is a thin line and the notice they give is ‘almost’ illegal to display, but the trick is Dixons do not say they will refuse a refund after 28 days, only they guarantee one within 28 days. It is trickery really as managers of the shops will use their clause to make out you have a contract with them and agreed to this 28 day business (the shop gets penalised for refunds after 28 days!). It is totally illegal to hold you to this.

See: http://www.tradingstandards.gov.uk/cgi-bin/bglitem.cgi?file=BADV612-1111.txt

As for a refund or exchange you may not be entitled to one after this length of time anyway, however you are if you can prove the fault was caused by poor workmanship that was there from the day you bought it. If you have had the machine 6 months or less, the onus is on Dixons to prove it wasn't faulty, this will be difficult. You can get plenty of evidence of these types of fault from www.dvdplusrw.org (go the forum), and Philips has admitted to a fault with the laser assembly that causes a gradual breakdown, well according to others.

You will have to fight every step of the way with Dixons, and since my last stand up row with a manager because I dared to return something a week after 28 days and wanted a refund, I never buy anything there anymore.

Regards

Philip
 

Rasczak

Distinguished Member
You will have to fight every step of the way with Dixons
The last thing I purchased from Dixons was a ZX Spectrum + (48k) around about 1984. It took about a dozen trips back and forth exanging all aspects of the 'package': tape drive, computer, games and joystick before I finally got a fully working system! To be fair might not have been the fault of Dixons themselves but I haven't brought anything from them since just in case.
 

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