Help with my toshiba 55vl5a63db | has sound but no picture

borninthe70s

Novice Member
So today I've turned my toshiba 55vl5a63db on and has come up with a problem, can hear sound coming from my connected devices like my sky tv or my ps4 but has no picture (it is now a black screen)

I've tried the unplug my tv for 5 mins to see if this fixes it and also swapped around my hdmi cables into different hdmi sources and still hasn't solved it.

I'm baffled as to why this happened as my tv is just one years old and was working perfectly fine last last night. I hardly use my tv as I am out most of the times so I can't see it being an issue of overheating.

Please help 🙏 😢
 

JayCee

Distinguished Member
If you cannot see anything including the menu on screen that indicates a problem with the backlighting.
Contact wherever you bought it from and complain.
 

borninthe70s

Novice Member
If you cannot see anything including the menu on screen that indicates a problem with the backlighting.
Contact wherever you bought it from and complain.
Thanks and have done since.

Was just seeing if there was a simple fix before I contacted the place where I purchased my TV from.
 

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