With my initial concerns at 'Homecall' not answering my technical support calls, and dropping them after 30mins, I was a bit reluctant with their service being any good. Anyway I tried a bandwidth test at www.bandwidthplace.com and noticed itwas very slow 60.5 kb/s. I phoned customer services, and asked to get through to broadband support and said their service was 'rank'. And wanted to cancel the broadband, and all telephone services with them. Their answer was I have to have it in writing but the broadband was on a 12 month contract. I explained I have only had it 4 days. She said the 14 day initial trial was from when I ordered the BB. Well that was over two weeks ago. Now what do I do. Send it back or not? Any help with this issue will be very helpful. AVOID HOMECALL LIKE THE PLAGUE.