help with chromebook finger print scanner please


Distinguished Member
hi all,

just recently got an hp pentium gold 13" chromebook...very happy with it...quality machine

its my first chromebook and i did'nt realise you need either a password or pin to login ..anyway the hp has a finger print scanner...and i've sucessfully registered my fingerprint on it...within googles security settings

however...if i shut down the laptop and need to login again theres nothing on the screen to select finger just offers password or pin options ...

placing my finger on the scanner at this point dos'nt do anything either..even after a few attempts

i've deleted the finger print and re done it but still no joy

googling has'nt offered any solutions either

so if anyone could help it would be most appreciated


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