Scapegoat
Prominent Member
I have recently upgraded my iPhone 4 to a 5S and I am on the EE network.
The iPhone 4 was recently swapped out by Apple store and I gave it to my niece as a Christmas present.
Unfortunately I didn't realise that the replacement handset would be SIM locked as it was over 2 years old and out of contract.
She has a Tesco SIM card and cannot use it.
EE processed an unlock request (at an extoritionate £20) but I have since recieved a text message to tell me that they cannot proceed as "your apple device has not been linked to your iTunes account".
I have got my niece to try and set the phone up via iTunes but it won't do it without a valid SIM card.
I no longer have a EE SIM that fits the phone.
How do I resolve this?
The iPhone 4 was recently swapped out by Apple store and I gave it to my niece as a Christmas present.
Unfortunately I didn't realise that the replacement handset would be SIM locked as it was over 2 years old and out of contract.
She has a Tesco SIM card and cannot use it.
EE processed an unlock request (at an extoritionate £20) but I have since recieved a text message to tell me that they cannot proceed as "your apple device has not been linked to your iTunes account".
I have got my niece to try and set the phone up via iTunes but it won't do it without a valid SIM card.
I no longer have a EE SIM that fits the phone.
How do I resolve this?