Help setting up MyBook Duo

mr starface

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This is driving me nuts so any help is enormously appreciated! Story so far is:

I have recently purchased a 24gb My Book Duo but having a nightmare getting it formatted and recognised in windows 10.

Have tried on 2 different machines and googled for hours with no luck.

So I connect the drive up via USB after first installing WD Drive Utilities, windows recognises the drive and so does the WD utilities (there are 2x12GB drives) - so far so good.

You then tell WD utilities to configure the drives in whatever raid config you want. No matter what option I choose I get the error message "The configuration of the drive has failed"

Looking under disk management in windows the drives are showing as not initialised, but when I choose to initialise either as MBR or GPT I again get an error message saying "Incorrect Function".

Looking at the properties of the drive and under events I see the below message which indicates something is wrong but no idea what, have tried to download driver from WD website which didn't help.

So have my £400 drive sitting here and cant even get it recognised - whatever happened to plug and play!!

Device USBSTOR\Disk&Ven_WD&Prod_My_Book_Duo_25F6&Rev_1011\575542533239343931343536&0 was not migrated due to partial or ambiguous match.
Last Device Instance Id: USBSTOR\Disk&Ven_WD&Prod_My_Book_25EE&Rev_4004\574343374B344A5945445A38&0
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0xF000EC000000F120
Present: false
Status: 0xC0000719
 
So I opened it up and it contained 2 3TB drives from 2011 and not WD drives!!! Fuming and sending it back, spent 4 hours + trying to get this thing working!
 
That's not good for sure, where did you buy from? I hope you make them pay heavily. but sdaly you'll no doubt have t wait now until after the Christmas and new year break.

Hope you get it sorted.
 
Hope you took photos etc. and are reporting them to Trading Standards as well.
 

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