tazcab
Standard Member
Help Samsung F9000 4K TV UE55F9000STXXU
Noticed fault`s on TV replaced battery’s in two remote`s 2 times and still have fault`s after 3 months from purchased so no refund offered it had gone pass the 28 days it had to be a repair, So start off with a fault that can be reproduced .TV on for over 2 hours and if I press source button on any remote control the TV will not put up a menu but will turn off or restart.
Phone Samsung and booked a call out engineer, day of engineer to come out phone to say be with you in half an hour this did not give me 2 hours’ notice to turn TV on so no fault found asked to video fault I did and put it on DVD for workshop to see one week later no answer from workshop so phoned and was told someone would get back to me next week, week went by no phone call ,So phoned Samsung booked engineer again this time he came out he see the fault and fitted a new main board in TV yes you know 2 hours later same fault phoned Samsung up engineer to come out again 3 days later engineer came out see fault TV has to go in to workshop for up to 7 days, phoned up Samsung to ask about TV, told no fault found on TV coming back next day. Samsung and workshop said must be my equipment plugged into TV i.e. sky box, but I argued all equipment worked fine on two other TVs.
TV comes back so set it up on the dining table with a Dvico Tvix HD M-6500A media streaming box for 24 hours plug into HDMI 1 port No fault found, ( this is good )so I setup TV in living room as normal TV and yes 2 hours later same fault happens again , So I phoned Samsung and told them still have the same fault Samsung phoned workshop ( Visual FX in Thurrock) who tells Samsung TV was working to specifications it must be customers units plug into Tv Samsung then ask workshop for a full Report on TV so engineer booked for end of week to come out, Friday comes and knock at door engineer I have come to do a report on tv ( so no 2 hour notice) TV turns on no fault found same engineer that see fault when main board changed he said it must be your sky box I argued works ok on two other TVs only the F9000 plays up on and he puts maybe sky box in his report , and goes So I give it 3 days for Samsung to look at report and I phoned and told Samsung still not happy so they pass it up to Q&A told them the whole story and they would get back to me within the week. 3 days I phoned again Samsung said it must be my sky box not there TV so I phoned Sky up we have to go throw a routine to work out what to do, part one change HDMI cable I did, now phone back if this does not fix your fault ( sky charge £65 for call out and will give me new box if I have a new 12 months contract ) so I brought a 2013 recon sky box with 2 year warranty for £90 no contract it turns up and I plug it in and 2 hours later same fault and i only purchased because Samsung and visual FX told me it was my equipment .So Put old TV back to watch TV on , So I did some testing myself
F9000 on dining room table with for over 2 hours on each
New sky box plugged in HDMI port 1 No Fault
Old sky box plugged in HDMI port 1 No Fault
Dvico Tvix HD M-6500A media streaming box in HDMI port 1 No Fault
Samsung UHD demo on USB looping No Fault
Ok so what’s missing? Ethernet Cable
So I get a long cable and plug it in yes cable and not Wi-Fi 8 way switch behind TV
New sky box plugged in HDMI port 1 Fault
Old sky box plugged in HDMI port 1 Fault
Dvico Tvix HD M-6500A media streaming box in HDMI port 1 Fault
Samsung UHD demo on USB looping No Fault
So happy I have work out why workshop (Visual FX in Thurrock) did not find any fault with TV
Why would or should the Ethernet Cable be on the test if TV is working to specifications?
Well it is part of it is it not?
So phoned up Samsung went through to product Specialist Again and told them what I have found
Never heard of that fault before, sold thousands it does sound like it would be you’re one connect unit I will get it repaired.
Next day phone call from Samsung and email copy of email
Good Afternoon Kevin,
Thank you for contacting Samsung Customer services in regards to your UE55F9000STXXU, please accept my apologies for any inconvenience this has caused.
As discussed during our conversation we have cancelled the recent repair on your TV, as this is due to the previous repairs being deemed as a no fault found.
Our authorised repair centre has advised that the fault you may be experiencing is down to the equipment connected to the TV.
Due to this not being a manufacturing defect the repair has been closed down and would not be able to book any further service orders for this issue.
Once again I apologise that this isn’t the outcome you wanted, but this is Samsung’s stance on the matter.
If you wish to issue a further complaint, please find detailed at the bottom of my signature the postal address for the complaints department.
Thank you for allowing us to assist.
Kind Regards,
Charlotte B
Samsung Customer Support Centre
I will need a report on my TV but not from (Visual FX in Thurrock) does anyone have or know a company and cost of this in Essex?
Does your TV Do the same?
So I need help what would you do next?
Do I take Samsung to court?
Do I just put up with TV and be glad I spent £2600 on a great 4k TV?
What course of action should I take and how should I go about it?
Pulling my hair out sold a “all sing and all dancing state of the art flagship TV” and only 28 days to find a fault for money back
King Regards
Kevin
Noticed fault`s on TV replaced battery’s in two remote`s 2 times and still have fault`s after 3 months from purchased so no refund offered it had gone pass the 28 days it had to be a repair, So start off with a fault that can be reproduced .TV on for over 2 hours and if I press source button on any remote control the TV will not put up a menu but will turn off or restart.
Phone Samsung and booked a call out engineer, day of engineer to come out phone to say be with you in half an hour this did not give me 2 hours’ notice to turn TV on so no fault found asked to video fault I did and put it on DVD for workshop to see one week later no answer from workshop so phoned and was told someone would get back to me next week, week went by no phone call ,So phoned Samsung booked engineer again this time he came out he see the fault and fitted a new main board in TV yes you know 2 hours later same fault phoned Samsung up engineer to come out again 3 days later engineer came out see fault TV has to go in to workshop for up to 7 days, phoned up Samsung to ask about TV, told no fault found on TV coming back next day. Samsung and workshop said must be my equipment plugged into TV i.e. sky box, but I argued all equipment worked fine on two other TVs.
TV comes back so set it up on the dining table with a Dvico Tvix HD M-6500A media streaming box for 24 hours plug into HDMI 1 port No fault found, ( this is good )so I setup TV in living room as normal TV and yes 2 hours later same fault happens again , So I phoned Samsung and told them still have the same fault Samsung phoned workshop ( Visual FX in Thurrock) who tells Samsung TV was working to specifications it must be customers units plug into Tv Samsung then ask workshop for a full Report on TV so engineer booked for end of week to come out, Friday comes and knock at door engineer I have come to do a report on tv ( so no 2 hour notice) TV turns on no fault found same engineer that see fault when main board changed he said it must be your sky box I argued works ok on two other TVs only the F9000 plays up on and he puts maybe sky box in his report , and goes So I give it 3 days for Samsung to look at report and I phoned and told Samsung still not happy so they pass it up to Q&A told them the whole story and they would get back to me within the week. 3 days I phoned again Samsung said it must be my sky box not there TV so I phoned Sky up we have to go throw a routine to work out what to do, part one change HDMI cable I did, now phone back if this does not fix your fault ( sky charge £65 for call out and will give me new box if I have a new 12 months contract ) so I brought a 2013 recon sky box with 2 year warranty for £90 no contract it turns up and I plug it in and 2 hours later same fault and i only purchased because Samsung and visual FX told me it was my equipment .So Put old TV back to watch TV on , So I did some testing myself
F9000 on dining room table with for over 2 hours on each
New sky box plugged in HDMI port 1 No Fault
Old sky box plugged in HDMI port 1 No Fault
Dvico Tvix HD M-6500A media streaming box in HDMI port 1 No Fault
Samsung UHD demo on USB looping No Fault
Ok so what’s missing? Ethernet Cable
So I get a long cable and plug it in yes cable and not Wi-Fi 8 way switch behind TV
New sky box plugged in HDMI port 1 Fault
Old sky box plugged in HDMI port 1 Fault
Dvico Tvix HD M-6500A media streaming box in HDMI port 1 Fault
Samsung UHD demo on USB looping No Fault
So happy I have work out why workshop (Visual FX in Thurrock) did not find any fault with TV
Why would or should the Ethernet Cable be on the test if TV is working to specifications?
Well it is part of it is it not?
So phoned up Samsung went through to product Specialist Again and told them what I have found
Never heard of that fault before, sold thousands it does sound like it would be you’re one connect unit I will get it repaired.
Next day phone call from Samsung and email copy of email
Good Afternoon Kevin,
Thank you for contacting Samsung Customer services in regards to your UE55F9000STXXU, please accept my apologies for any inconvenience this has caused.
As discussed during our conversation we have cancelled the recent repair on your TV, as this is due to the previous repairs being deemed as a no fault found.
Our authorised repair centre has advised that the fault you may be experiencing is down to the equipment connected to the TV.
Due to this not being a manufacturing defect the repair has been closed down and would not be able to book any further service orders for this issue.
Once again I apologise that this isn’t the outcome you wanted, but this is Samsung’s stance on the matter.
If you wish to issue a further complaint, please find detailed at the bottom of my signature the postal address for the complaints department.
Thank you for allowing us to assist.
Kind Regards,
Charlotte B
Samsung Customer Support Centre
I will need a report on my TV but not from (Visual FX in Thurrock) does anyone have or know a company and cost of this in Essex?
Does your TV Do the same?
So I need help what would you do next?
Do I take Samsung to court?
Do I just put up with TV and be glad I spent £2600 on a great 4k TV?
What course of action should I take and how should I go about it?
Pulling my hair out sold a “all sing and all dancing state of the art flagship TV” and only 28 days to find a fault for money back
King Regards
Kevin
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