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help..please !! Newbie with problems on tomtomgo 720


Standard Member
Hi all, complete newbie to SatNav. Bought a tomtom go 720.Went thtough start up instructions as per instruction manual ref setting date, voice , time etc Installed the tomtom hom onto PC and followed all instructions by the book ref updates etc.

A few things I am desperate for help on :

When i went to activation codes, typed in code as requested but the 'next' tab did not hightlight and it would not let me go any further.

When updates were complete, followed instructions and when I released the tomtom from the docking station uh oh..................no maps found !!! tried website - no help.

All I get now in tomtom home is a locked screen on my PC 'Retrieving update information - please wait'

TomTom device screen just has tomtom GO 720 in top right hand corner with a picture of device on a green background with a white border (?!?!?!?!?)...and nothing is happening.:confused::confused::confused:

I do not want to mess around to much for fear of really cocking things up and would be grateful of any advice. Likewise I do not want to reset the device for same reasons.

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