Help please! 360 just died

Discussion in 'Xbox Forums' started by Rottie, May 3, 2007.

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  1. Rottie

    Rottie
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    Hi all, :hiya:

    I just tried turning the 360 on to have a quick game of NFS:MW and first off, I got all 4 segments of the circle in red flashing. :eek: :eek:

    I took the video connector out of the back of the 360, checked all the component plugs were seated firmly on my TV, then reconnected everything, but when I tried powering the 360 up again, I got the 360 logo, but it froze and became very pixelated (kind of a "chequerboard" effect) and now when I power it up, only the centre part of the circular switch illuminates - No video, no audio. Nada. :mad:

    Thing is, I bought my 360 back in Dec/Jan, but I can't find the reciept anywhere (was looking for it the other night). Will M$ still talk to me without a proof of purchase?

    Edit: I just tried the same procedure as above, but this time, using a clean cloth to wipe the 360's connector, then re-started the console. It powered up ok this time and loaded NFS:MW, but about 5s into the intro scene, the screen pixelated on me again. I did another reboot and got 3 segments of the ROL in red (1,2&4), which according to the 360 support page here is a hardware fault. (tell me something I don't know, M$!! :mad: :mad: ) Suffice to say, I'll be calling them first thing in the morning, screaming and shouting for a replacement unit ASAP.
    Edit2: I just did a little more research on the web and followed the instructions here, which helped me identify the ROL code as 0102, which is an "unknown error".


    Thanks for any help.
     

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  2. Sporran

    Sporran
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  3. Brutos

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    All you need is proof of purchase (credit card statement, bank statement) then take it back from where you bought it, it's only a few months old so it shouldn't be a problem.


    If you go down the Microsoft route you don't need proof of purchase as long as it hasn't been registered with Microsoft before, which i assume you bought it new so it wouldn't be problem.
     
  4. Rottie

    Rottie
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    OK.. UPDATE: I did a little bit of digging and finally (after about 1 1/2 hrs of looking) managed to dig out the receipt. Purchase date was 28/12/06 and Manufacture date is 04/10/06.

    I am going to ring M$ first thing in the morning and go through their fault-finding procedure and get a case ID, so that way (fingers and all other bits crossed) PCW won't have a leg to stand on, by claiming they won't accept returns without RMAs/Case IDs (I had them pull this one time with a Linksys router I got about 3 years ago).

    Does anyone please have a link to the relevant sections of the SOGA that I can print off and shove under the Manager's nose, in case he tries claiming the "It's not our policy to replace after 28 days" gem?

    Many thanks.
     
  5. Rottie

    Rottie
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    Yep I will do that and get a Case ID too, so PCW can't fob me off. Thanks for the link to that thread. Certainly makes interesting reading. :eek:
     
  6. Ico.

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    If you bought it from a high street retailer you'd be better off taking it back to them...

    I returned a 360 to Game after around 4 months and they swapped it without any fuss. Worth a try as you will not get a re-furb unit this way and it's much quicker.
     
  7. danvitale

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    I had exactly the same crashes as you in the same game last January (06)

    Dont take it back to the retailer. Call Microsoft up, they should supply you with a box and sent it back to them. Theres a good chance you can get a more recent new 360 that runs a lot quieter.
     
  8. bubs999

    bubs999
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    Same as what I did, they didn't even bother checking it was actually faulty.

    I wouldn't bother with MS as they will more than likely just repair that one and send it back, where as the store will give you a new one in the box today (no waiting)
     
  9. hottstuff

    hottstuff
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    Yep thats the way mine went before it fully died and wouldn't switch on.
    3 red lights all the time.
     
  10. Indiana Jones

    Indiana Jones
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    Or there is a good chance you will get a refurb back and the lifespan of them isnt that good.

    Much better to take it back to where you bought it as they will swap it over for a brand new console, no chance of a refurb that way and it will all be done within minutes instead of days/weeks.
     
  11. danvitale

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    I thought about that, but if the shop you got it from has loads of 360s youre likely to get a machine thats a few months old anyway.

    When I had my crash with exactly the same freezes as in the OP's screenshots, I was given a new 360 that was a week or so old.
     
  12. dazza1011

    dazza1011
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    if its faulty take it back with the receipt and get a refund if you think you might get another dodgy one it is your right under the SOGA for a refund i would also get the number from MS just to save any to-ing and fro-ing.

    it is best to go in on a saturday when it is busy
     
  13. Munkey Boy

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    If there's anything not covered in the FAQ, please let me know in the FAQ discussion thread. Cheers :smashin:
     
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